Jim Butler Chevrolet

Long Wait for Oil Change I love Jim Butler Chevrolet, both sales and service. However, this visit was out of the ordinary. I had a 10:15 appointment. I arrived by 10:10 but I love Jim Butler Chevrolet, both sales and service. However, this visit was out of the ordinary. I had a 10:15 appointment. I arrived by 10:10 but was asked to wait in my car in the service bay for an advisor. It was over 20 minutes before someone came and spoke to me (well past my appointment time). All in all I was there over two hours for routine maintenance. More

Dont buy from here Nothing but trouble from place. The only person I felt that was great was Doug back in the service center. He was really the only one who listened to Nothing but trouble from place. The only person I felt that was great was Doug back in the service center. He was really the only one who listened to me. This place is the worst dealership I have ever bought from. No sense of customer service, they just tell you what you want to hear. It's all about the bottom line. More

New Tires We had to get two more new tires put on the vehicle. We were given a "loaner" vehicle to drive while repairs were made. The car ended up in the shop We had to get two more new tires put on the vehicle. We were given a "loaner" vehicle to drive while repairs were made. The car ended up in the shop for 4 days. During that time, Mike called every day to let us know what was being done to correct our problem. Great service! More

Oil Change Long wait for an oil change on a Saturday morning when I had an appointment. I was told at check out appointments do not take priority over walk in bu Long wait for an oil change on a Saturday morning when I had an appointment. I was told at check out appointments do not take priority over walk in business. I find this very frustrating. I also didn't appreciate the service writer shaking his head in disbelief as he was pulling up my information. Yes my oil change was a little past due, but just because I am a female don't try to act so superior and try to sell me your BS. I have always been pleased with service in the past, but not sure if I will return. More

Expensive and Doesn't Meet Expectations On my most recent visit I made an 8:15 am appointment for an oil change and safety/emissions tests. When I arrived, I agreed to have filters replaced On my most recent visit I made an 8:15 am appointment for an oil change and safety/emissions tests. When I arrived, I agreed to have filters replaced since it had been two years. Doug Kircher asked if I was going to stay in the lobby. I said no. Then he asked when I needed my car back, and I said this morning. He asked when. I agreed to noon at the latest. While Doug did tell me my car was ready before that time, around 10:30 AM roughly, I wonder what the point of making an appointment is if my car would not be ready within 2-3 hours. I have had similar appointment issues like this with the service center. I have also had trouble accepting the service recommendations from Mike Johnson on past issues with my vehicle. He was also difficult to ever get on the phone when I called. While every person I've dealt with has been friendly, for the price, the service has not been worth the expense. More

Meet Expectations always Jim Butler has yet to make a mistake on any vehicle we have had serviced. We will always bring our Chevy in for service to Butler Jim Butler has yet to make a mistake on any vehicle we have had serviced. We will always bring our Chevy in for service to Butler More

Painless and easy to deal with! Fair trade in value given for my vehicle and a overall great experience with them. My salesman "FUZZ" was professional and very easy to work with! I w Fair trade in value given for my vehicle and a overall great experience with them. My salesman "FUZZ" was professional and very easy to work with! I would recommend everyone to give him a chance to put you in your next vehicle! Thank you "FUZZ" and Jim Butler! More

Friendly staff, easy car buying experience Bought a new Chevy malibu from a very nice guy named dan. He greeted us out in the parking lot and from then on, helped me all the way through buying Bought a new Chevy malibu from a very nice guy named dan. He greeted us out in the parking lot and from then on, helped me all the way through buying my first new car. Good experience and very friendly people More

Had to wait too long for checkin While I was taken good care of by Kim. I waited too long to being attended to and several customers who arrived after me were serviced before I was. While I was taken good care of by Kim. I waited too long to being attended to and several customers who arrived after me were serviced before I was. More

Sales Donnie has worked with me for a few monthes to get the vehicle i wanted and continues to work withh me after the sale to get the accessories that i wa Donnie has worked with me for a few monthes to get the vehicle i wanted and continues to work withh me after the sale to get the accessories that i wanted. This is my second vehicle i have bought at Jim Butler and would definitely recommend them. More