Jim Butler Chevrolet

Stressful Loved Tony Palmer in the beginning, great guy but when I emailed him after I took possession of my vehicle with questions, he never responded to my em Loved Tony Palmer in the beginning, great guy but when I emailed him after I took possession of my vehicle with questions, he never responded to my email. The thing that really bothers me was how the process was done, I told Tony that it was not a done deal till I discussed financing, by then he had the truck washed and ready to go. You know your not suppose to speak bad about people, I will bite my tongue, the finance guy had an attitude when I told him that their interest rate was too high with my great credit. So I went to my bank and got a great interest rate. I came back to the dealership on Monday with the check, handed it to Tony, and we had to wait for the finance guy for over an hour. One of the things which almost squashed the deal was that all the paperwork said that we had a full GM warranty, and this was also advertised on the website, also advertised was the navigation system in the truck, where Tony came to me and said that the truck can not come with the warranty because of the aftermarket radio and navigation system which was advertised. I told Tony that I was very close to telling him to take the truck and sticking it.. The whole process from when I agreed to buy the truck to when I drove it home was about 4 to 5 hours, way too long. More

Great Everyone greeted me with a hello and a smile!!! Great service, I was in and out in about an hour!!! Really took care of my car issues!! Everyone greeted me with a hello and a smile!!! Great service, I was in and out in about an hour!!! Really took care of my car issues!! More

Very good customer service all around My car's AC stopped working within 24 hours of purchasing it. I took it in and they fixed the issue and provided a nice car loaner. The car loaner mad My car's AC stopped working within 24 hours of purchasing it. I took it in and they fixed the issue and provided a nice car loaner. The car loaner made a world of difference since I had bunch of errands to run. A great focus on customer service is the sense I got from this dealership. I would recommend this dealership. More

Well, the final result was disappointing. So, this is the 2nd time this dealer has worked on something for me, not a warranty item. I continue to find items not completed or wrapped up proper So, this is the 2nd time this dealer has worked on something for me, not a warranty item. I continue to find items not completed or wrapped up properly. This time, it was an accessory that was not tightened down and two screws in the headliner that were left in the seat and not put into their proper holes. SO, I tightened the accessory down and installed the screws. It's the last 5% folks... More

service work The wait time was extremely reasonable and everyone was helpful and very friendly! I will definitely keep making my appointments through jim butler se The wait time was extremely reasonable and everyone was helpful and very friendly! I will definitely keep making my appointments through jim butler service department! More

Oil change Dalton is a excellent service advisor and always professional. Butler is the only dealership that takes care of our vehicles,.and this is because of D Dalton is a excellent service advisor and always professional. Butler is the only dealership that takes care of our vehicles,.and this is because of Dalton Kiley . More

The employees are very nice I had to wait awhile in my truck with my 11 month old before talking to a service tech. And didn’t see the tech I normally deal with. Dalton kiley hel I had to wait awhile in my truck with my 11 month old before talking to a service tech. And didn’t see the tech I normally deal with. Dalton kiley helped me and got the job done. My wife and I also looked at a Tahoe and fuzz was happy to show it to us and gave all the info we was after and wasn’t pushy. I like that in a salesman. We are torn about buying another vehicle for Jim Butler because of when we bought out 2016 2500 hd there were some things that were supposed to be taken care of but seemed to be forgotten about. More

Above and Beyond I will say that buying a car is a very nerve racking experience in general. I knew what I wanted and how much I was willing to spend. The team at Jim I will say that buying a car is a very nerve racking experience in general. I knew what I wanted and how much I was willing to spend. The team at Jim Butler made the experience enjoyable. Going above and beyond when things got long in the tooth. Essentially allowing me to drive the vehicle over the weekend and let me get a feel of what my day to day would be like. The last thing I wanted was to regret my decision to buy a car and find something that would make me not enjoy it. More

FREAKIN AWESOME I arrived a little early but the service technician got to me pretty quick EVEN with a long line I was impressed with how fast they got the cars into I arrived a little early but the service technician got to me pretty quick EVEN with a long line I was impressed with how fast they got the cars into the service bay. They called me 20 minuets early than what I expected my vehicle to be done the service was fast friendly and a big thank you to the service at Jim Freakin Butler More

Fixed the first time Overall, the communication was very good. They service department did exactly what they said they would do. The repair was completed correctly the f Overall, the communication was very good. They service department did exactly what they said they would do. The repair was completed correctly the first time. The only disappointing thing was that we had an appointment for a Wednesday, but the service department was behind and the vehicle wasn't touched until Friday. They kept us up to date on timing but it was very inconvenient to be without our vehicle for that many days. More