Jim Butler Chevrolet - Service Center

Arrived early and they were able to get me in right away. Was finished at about the time I was scheduled originally. Very satisfied. Was finished at about the time I was scheduled originally. Very satisfied. More

Awesome experience. Diligent work conducted in a timely manner. Employees were amazing to work with. Diligent work conducted in a timely manner. Employees were amazing to work with. More

Service center got me taken care of and everything was clean and well kept. service advisors were very friendly including the manager clean and well kept. service advisors were very friendly including the manager More

Very professional, took care of all my needs Everyone was positive and seemed to care positive and seemed to care More

Diagnostic cost for an issue I had since I’ve owned the truck, very disappointing truck, very disappointing More

It took a 1: 30 minutes just for an oil change I feel like it's to long like it's to long More

I brought my truck in because the check engine light came on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee ju on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee just to have the air filter changed, which was frustrating. What really bothers me is that just 30 days earlier, I had an oil change done at Jim Butler, and they claim to perform a multi-point inspection during every service. If they had actually checked the air filter, as they say they do, this issue could have been caught and resolved then—before the check engine light ever came on. The technician even told me the filter was well beyond needing replacement. The air filter didn't go from great to really bad in just 30 days. My opinion the diagnostic should have been waved due to Jim Butler's not inspecting it like they said they did. It sounds like I need to find a different shop. More

Excellent experience all the way around, from the service manager, to the cashier and the journeyman who performed the repairs. manager, to the cashier and the journeyman who performed the repairs. More

The sales side of the dealership deserves high marks. Service not so much. As a customer your on their time. Its normal for them to make u wait until they can make time for u even though u have an app Service not so much. As a customer your on their time. Its normal for them to make u wait until they can make time for u even though u have an appointment. U must drop off the car because appointment where u can wait are few and far between. On my last visit I was continuously told I was wrong by a young man named Dalton. More

Good communication between service advisor. Appreciative of explanation of diagnosis and repair from technician. Car returned clean. Appreciative of explanation of diagnosis and repair from technician. Car returned clean. More