Jim Butler Chevrolet - Service Center

This review is for Jim Butler's service department, not their sales department. Don't trust the service department. All indications are that they are trained to squeeze money out of you. I bought a bran their sales department. Don't trust the service department. All indications are that they are trained to squeeze money out of you. I bought a brand new Chevy Bolt from this Jim Butler in January, and on April 30 it took in a roofing nail. I brought it to a tire repair shop, and they were afraid to patch it because of the Michelin self-sealing technology. But the self-sealing is only meant to be temporary; it's still necessary to patch the tire. So I made an appointment at Jim Butler. Yet on the phone the person seemed unsure as to whether they actually patch tires. Are they so used to selling new tires that patching a tire is a rarity? Considering how most tire punctures can be patched, this made me very suspicious. When I arrived at Jim Butler, I made clear to the check-in technician that I did not want to replace the tire but to patch it. When I said that, he replied, "Well, with this self-sealing tires, if they aren't holding air then you usually have to replace them." I knew that was a lie, because the self-sealing technology is meant to be a temporary fix. It had indeed worked temporarily. So, I kindly informed him that on the web it's clear that these tires are patchable and are indeed patched all the time. After that, he seemed to look for a new strategy. He told me, "We mechanics have a rule of thumb. You place your thumb on the edge, and if the hole is under the thumb then you can't patch it." He proceeded to take a surprisingly fat thumb and show me how it covered the hole. I was suspicious both because his thumb was far larger than mine and because the other tire shop never claimed that the hole was too close to the edge. Admittedly, the hole is right on the line of ½", but it would make more sense to take the tire off and make sure that it's unpatchable on the inside. The question is not a mere matter of distance, since it is not on the sidewall, but only a matter of whether the inner surface is flat enough. I wasn't going to argue though. It was clear that they just wanted to sell me a new tire. I decided to take my tire elsewhere or just patch it myself if need be. A few days later, I discovered the official repair bulletin from Michelin, which made clear that patching the tire is actually just as easy as patching any other tire. I brought the tire back in to my local tire shop, showed them the bulletin, and they patch it for a mere $35. The hole was not too close to the edge, and the tire did NOT need to be replaced. Thanks for nothing, Jim Butler. More

everyone I met in the service department were kind and helpful. They went out of their way to get my vehicle done in a timely manner. I would highly recommend them. helpful. They went out of their way to get my vehicle done in a timely manner. I would highly recommend them. More

Thank you so much Jacob for selling me my car . . I love the car no mileage 2024 . I love the car no mileage 2024 More

There was easy access and the staff was prompt in getting my vehicle in for service. my vehicle in for service. More

Jonathan was very very help and showed us around the place and helped us get into the car we love and pretty quickly too! He was an amazing worker place and helped us get into the car we love and pretty quickly too! He was an amazing worker More

Awesome place for all your vehicle needs. Great sales and service, wouldn’t do business anywhere else!! Great sales and service, wouldn’t do business anywhere else!! More

Although the installation of my keypad took more than twice as long as I was told, it wasn't the dealership's fault, they had to wait on GM to provide a code. Besides that, everybody was friendly and twice as long as I was told, it wasn't the dealership's fault, they had to wait on GM to provide a code. Besides that, everybody was friendly and professional. More