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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews

4,255 Reviews of Jim Butler Chevrolet - Service Center

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June 07, 2023

Attentive, helpful, made things goo when things were difficult. Made life interesting. Tried to keep things pertinent. More

by TWOMORETIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2023

Hasn't taken responsibility for breaking my Sirius XM functionality and basically told me it wouldn't have happened had I not requested a 3rd key be made. More

by OMAXTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Jun 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. During my investigation I learned that you are correct. Us programing the third key caused a module to fail in your vehicle. I learned that it was explained to you that this is at no one's fault, but this sometimes happens with vehicles like yours. I also learned that there are options to address your concern. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 07, 2023

I was pleased with the service I received. The service person was helpful and courteous More

by peggy.lefarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jun 09, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 07, 2023

Great service and very very nice. Got my truck out in a decent time frame More

by alexandersantoro7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Jun 09, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

June 07, 2023

My car was in the shop for 8 days. Emissisons Warranty covered the repair. After 2 hours of picking up the car, the check engine light went back on. I took it back to the shop and more More

by teraz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636)717-3030 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 07, 2023

The online website said oil changes take 75 minutes or less, however it took them 2 hours and 15 minutes. When I asked what the issue was, since the website said 75 minutes or less, they just blew me off. More

by rhealene2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live upt to your expectations. We are confused as to which website you are referring to as our website doesn't mention a wait time on the menu or while scheduling. We normally quote 90 minutes to 2 hours for oil changes. We are glad that we were able to get you completed close to that. In the future, if 2 hours is too long you can utilize our shuttle or drop off option. We hope that this information has been helpful and hope to see you for your next service.

Jun 09, 2023 -

rhealene2017 responded

Your website. https://www.jimbutlerchevrolet.com/NewServiceExperience And I quote: "Our Quick Lube service will provide you with an immediate check-in and check-out for your oil change and tire rotation. Only taking an average time of 75 minutes or less!"

June 07, 2023

Great PR and knowable people . Our sales person Tony was very knowledgeable and attentive of what I wanted. Didn’t like the fact there was no recognition for past veterans yet acti More

by ron.quanty
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the rest I didn’t deal with as I paid cash and I have had no service done yet .
Jun 10, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 01, 2023

Brought the car in on Friday still not touched on the following Thursday, not so much as a phone call to inform me what was going on.will not use again More

by Markowski007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your concerns, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 01, 2023

Fantastic dealership and service! ! Our new car buying experience went so smoothly, thanks to our amazing salesman BRYAN LAGUNAS!!! He made us feel confident in our new car purchase, a More

by TGRAINEY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Matveev , She was excellent getting our documents together, and just a wonderful person!
Jun 05, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

June 01, 2023

My experience with the Service Dept. has always be SUPER.the sale of an auto is the easy part, in any business its a relationship that keeps customers coming back More

by exhibits02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Brad Sowers
Jun 05, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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