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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

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January 14, 2023

Always does good work, last visit though they told me my tire was fine but on cold mornings it's still about 20 lbs low every time. Not going to do anything except take it to a different place, still going More

by christopheramoriarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Chaney
Jan 16, 2023 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!

January 13, 2023

Everything was smooth and painless. Dropped my truck off in the morning and had it back before the afternoon.. More

by STEVE@KRAUSEKEY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2023

It’s been a pleasure to work with the service people to get service performed More

by john.fabick4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 16, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

January 11, 2023

I appreciated their fitting me to check the battery, which turned out to be the issue. It took longer to check and replace the batter than I would have liked, hence the 4/5 score. More

by tim.stanger
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your wait time was longer than expected. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com. We truly hope that our efforts to improve are evident in future visits

January 11, 2023

The service desk kept me updated on the progress of the fix and the car ran great upon return. More

by Rcs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 11, 2023 -

Jim Butler Chevrolet responded

We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2023

Always a pleasure to work with Kim. Sometimes not happy with the time it takes to get things done but Kim always makes it better More

by 3fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 10, 2023

FROM THE FIRST PHONE CALL IT WAS NOT GOOD. NO ONE SEEMED TO KNOW WHAT WAS FOING ON. More

by sam I am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DO NOT REMEMBER THE NAMES
Jan 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 10, 2023

All I can say is the service department always provide the best customer service and repair service I've ever experienced. A special thanks to Kim Hausman and Tim Rhame. More

by lamonteperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! We can't wait to see you again, have a great day.

January 08, 2023

Received courteous and reliable service. The process was fully explained and everyone performed admirably. Was great full for the coupon. More

by frnk_bent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 09, 2023 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 06, 2023

Almost $100 for a oil change! When their sister dealership Jim Butler Kia charges half that! With free tire rotation. I only came because Jim Butler Kia was booked until end of More

by kaitlyngonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Unfortunately, your concern involves the manufacturer. The price for oil is less expensive for the Kia brand than it is for Chevy. We have no control over what the manufacturer charges. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

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