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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,254 Reviews
Call Service Center (636) 349-3222

4,254 Reviews of Jim Butler Chevrolet - Service Center

Sort by
January 09, 2025

Easy to schedule, ended up dropping off for First Oil Change and completed on time. More

by ronh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

January 08, 2025

As usual anytime I make a visit there it has been pleasant and every person I encounter was very nice and informative with can’t questions I had. Will schedule another appointment in the future More

by SCHMIDTMK13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

January 07, 2025

Your service department is the worst I have seen, don’t stand behind warrentee , had a seat broke at 8000 miles, they didn’t not help me , me and my friends bought 5 trucks last 2 yrs yhere!!!!! More

by scott.combs1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

scott.combs1966 responded

There’s sales where good, after u buy the service was terrible!!! Didn’t help me at all, with a broken seat

January 07, 2025

Service sucks bought 5 trucks in last 2 yrs , friendscsnd family, seat broke under warrentee, and your service guy would not fix!!!!!! More

by scott.combs1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. It's disappointing to see that we did not earn five stars from your experience. I will be sure to speak with our service manager regarding your concerns. If you would like to further discuss your experience or concerns, please reach out to our service manager directly at 314-274-1687.

January 07, 2025

Great service overall, Bryan Palmer provided excellent service, very thorough. Finance man was very nice, did wonderful job explaining all our options. More

by deandiggity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob finance
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Jan 10, 2025 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We hope to see you soon!

January 06, 2025

My appointment was for Thursday but the Equinox was towed in on Monday and it was worked on early. Thank You!! More

by puppylove8010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kala and Chrissy were awesome keeping me informed on the progress.
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Jan 08, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!

January 04, 2025

service was supposed to be 90 minutes and took 3 hours. Not open on weekends for convenience and i was rushed away with concerns still pending. More

by nicgreen314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tyler lang
Report | Print
Jan 08, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. It's disappointing to see that we did not earn five stars from your experience. I will be sure to speak with our service manager regarding your concerns. If you would like to further discuss your experience or concerns, please reach out to our service manager directly at 314-274-1687.

January 02, 2025

Very professional, kept me updated on a regular basis on what was going on with my repairs More

by moradsaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 31, 2024

Clean and very good service but not very friendly in some areas of the business thanks More

by KS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

December 30, 2024

Poor communication. Phone calls nor returned. I called multiple times to determine the status of my car with no returned calls. Took 7 hours for an oil change? More

by jonathan.walkerhlgu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Report | Print
Jan 02, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Our records indicate that your vehicle was dropped off in the night drop. Additionally, you requested us to look into a noise you had concerns about, this is required your vehicle to see a journeyman tech, therefore, it was not just an oil change. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

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