Jim Butler Chevrolet - Service Center

Didn't value customer time. High fix price. Poor Communication less try to buy my vehicle. High fix price. Poor Communication less try to buy my vehicle. More

Dealer has my Malibu 10 business days and 2 weekends. Dealer did not offer or provide a rental car until the day before my vehicle was repaired. I called the service manager and left a voicemail asking Dealer did not offer or provide a rental car until the day before my vehicle was repaired. I called the service manager and left a voicemail asking him to call me and he did not call. More

The Service team member Kayla was fantastic. She provided a high degree of communication, text me updates and let me know she was there for anything I needed during my service appointment. Th She provided a high degree of communication, text me updates and let me know she was there for anything I needed during my service appointment. Thank you for going above and beyond! Greg More

Kim was great ! !! Always kept me informed. Just disappointed it took as long as it di, but not her fulat. !! Always kept me informed. Just disappointed it took as long as it di, but not her fulat. More

I think the service department was really good and efficient and took care of me efficient and took care of me More

Wish they had saturday service hours which would be helpful to schedule for more convenience helpful to schedule for more convenience More

Getting registered and the process of being in line for service was really fast. The paperwork process was fast also. I did not have to wait as long as I was told it would be. service was really fast. The paperwork process was fast also. I did not have to wait as long as I was told it would be. More

There were promises made to get us a lease or loaner that were not fulfilled when promised originally. There was a a lot of frustration getting the lease/loaner worked out but eventually happened. Enterprise were not fulfilled when promised originally. There was a a lot of frustration getting the lease/loaner worked out but eventually happened. Enterprise was difficult to deal with in this situation. We were updated daily even if there were no changes. The truck should have never had to have these extreme issues of having the engine, radiator, etc being replaced at 2 years old and is horribly disappointing. We were thinking of looking at a blazer but now unsure with what has happened with our truck. More

Repeat purchase from Matt Valley. Always has his act together and makes purchasing a new vehicle pain free. Always has his act together and makes purchasing a new vehicle pain free. More

Couldn't get a simple recall fixed right had to take it back in 4 to 5 times to get it fixed right. At one point had my car for a month just to keep giving it back with the work not completed back in 4 to 5 times to get it fixed right. At one point had my car for a month just to keep giving it back with the work not completed More