Jim Butler Chevrolet - Service Center

Did not fix the problem There was a issue with my back up camera and infotainment screen. Had multiple pictures of the issue to show. Told me they could not figure it out and There was a issue with my back up camera and infotainment screen. Had multiple pictures of the issue to show. Told me they could not figure it out and wait till it happens again and bring it back without shutting off the truck. Happened the very next morning I drove the truck. Sorry I go to work before 6am. Not really a option for me to bring it back while the issue is going. More

Everytime I deal with this place is horrible Long waits on oilchange/service regardless of appointment, left my car trashed (after FIRST time)fixing factory paint defects, messed up paperwork on Long waits on oilchange/service regardless of appointment, left my car trashed (after FIRST time)fixing factory paint defects, messed up paperwork on purchase, now paint is bubbling and peeling at 12k miles and I'm told it's my problem on a 6 mos old car by rude service representatives would leave a 1 star if it wasnt for Doug in service or our salesman at the time of purchase More

Slow to service I had a service appt on Tuesday, they didn’t even look at my vehicle until Friday. Asked for a quote on some body work.. when I finally got my car bac I had a service appt on Tuesday, they didn’t even look at my vehicle until Friday. Asked for a quote on some body work.. when I finally got my car back an entire week later, the body work quote was completely overlooked and ignored. Have tried to reach them multiple times to no avail. Very disappointed in the service dept. at Jim Butler Chevrolet in Fenton, MO. I worked with Doug Kircher. More

Had a safety recall attended to. Great staff and very clean facility. The only thing that keeps me from giving a five star rating is, no matter when I come in for work to be performed Great staff and very clean facility. The only thing that keeps me from giving a five star rating is, no matter when I come in for work to be performed on my vehicle, the work has never been done in the time frame I was promised. More

Service Were very helpful in getting my recall taken care of as well as something else Mike looked at. Mike was very helpful in the past as well as suggestin Were very helpful in getting my recall taken care of as well as something else Mike looked at. Mike was very helpful in the past as well as suggesting others that could help. More

Well done Very friendly staff and efficient. All I needed was an emissions test and they took the time to do a more thorough safety check and provided a nice re Very friendly staff and efficient. All I needed was an emissions test and they took the time to do a more thorough safety check and provided a nice report as well. More

The Best Customer service I honestly cannot say enough about all of the associates at Jim Butler but Kayla was who I specifically dealt with on the day of my appointment and on I honestly cannot say enough about all of the associates at Jim Butler but Kayla was who I specifically dealt with on the day of my appointment and once again she went above and beyond...when I say I feel like royalty when I am at your dealership I am not just saying that I mean that from my heart...you have one xxxx of a team Sir...It is well worth driving the 2 hours to your facility, from the very 1st day I walked through your doors and purchased my new truck as well as every visit since...Thank you, I appreciate every single one of you. :) More

Quality of service I appreciate their professionalism. The use of their shuttle was a big convenience along with the customer courtesy counter with refreshments. The aut I appreciate their professionalism. The use of their shuttle was a big convenience along with the customer courtesy counter with refreshments. The auto service was prompt. More

Helpful service personnel Although the service visit took a really long time (i.e., four and a half hours) the service itself was good, and the guy at the service desk took the Although the service visit took a really long time (i.e., four and a half hours) the service itself was good, and the guy at the service desk took the time to explain to me some of the things my on-board computer can do, and how to do them. More

Excellent Customer Experience I was kept informed about the progress of my repairs through email and was notified of each item that was being taken care of. Kim, the Service Adviso I was kept informed about the progress of my repairs through email and was notified of each item that was being taken care of. Kim, the Service Advisor was professional and friendly. And I left the dealership completely satisfied with the service I received. More