Jim Butler Chevrolet - Service Center

Best dealership experience ever Kim Hausmann helped me get everything in order to get my repairs done. She was very nice and kept me updated on progress. This was the best experience Kim Hausmann helped me get everything in order to get my repairs done. She was very nice and kept me updated on progress. This was the best experience I have had with a dealer related repair. Usually overcharged and poor customer service. This interaction was simple and seamless. Jim Butler has made this a great place to buy a vehicle as well as get repairs. Thank you! More

Recall fix. Bill Timmons bent over backwards to help us by staying late one night when our Malibu we just picked up after recall service had to be returned due to Bill Timmons bent over backwards to help us by staying late one night when our Malibu we just picked up after recall service had to be returned due to a check engine light and low power mode activation occurring. NO fault of Jim Butler. Recall was repaired per recall notice, but it did not fix the problem which continued an 1/2 hour later after pick-up. Car returned that evening and repaired with a new ECM being installed. Bill and Matt Vallee were there for us the whole time.and helped expedite repairs, Matt Vallee who sold us the Malibu in May also made sure everything was repaired at no expense. We've purchased 3 vehicles from Matt Vallee (Jim Butler) and will return. More

Like the service Great service just takes too long. Have purchased 3 trucks in the last 4 years, would think service would be fairly fast just once. Not holding my bre Great service just takes too long. Have purchased 3 trucks in the last 4 years, would think service would be fairly fast just once. Not holding my breath. More

Always on point I have had my vehie serviced at Jim Butler Chevrolet multiple times and they do the job right I highly recommend the dealership and staff I have had my vehie serviced at Jim Butler Chevrolet multiple times and they do the job right I highly recommend the dealership and staff More

Great Customer Service With 12 commercial vehicles to be responsible for, Butler has made each visit quick, efficient and easy. Service Writer Kayla has been wonderful to wo With 12 commercial vehicles to be responsible for, Butler has made each visit quick, efficient and easy. Service Writer Kayla has been wonderful to work with. She is communicating with me throughout the servicing of the vehicle(s). I appreciate her thoroughness and professionalism. More

Ok good The service was good your service department gets a thumbs up all the time answers my questions don’t push me into getting anything extra The service was good your service department gets a thumbs up all the time answers my questions don’t push me into getting anything extra More

Over 2 hr oil change If you all can't change oil in a timely matter STOP doing it. Over 2 hr for a oil change is ridiculous! I will not be back for service or for future a If you all can't change oil in a timely matter STOP doing it. Over 2 hr for a oil change is ridiculous! I will not be back for service or for future a purchase! More

Warranty work I called a month prior to make sure supplies were in before I dropped my car off. 2 days after i dropped it off They called and told me they needed t I called a month prior to make sure supplies were in before I dropped my car off. 2 days after i dropped it off They called and told me they needed to order parts and it would be a week before the parts would be in. 2 after that they called and asked me to drop off my car but I never did pick it up. Several days later I called and i was told it would be ready in 2 days. I called back a few days Later and they said Someone would call me later that day. The next day I called when I never received a call and magically the car was done 15 mins prior. The headliner that was fixed still has imperfections. More

Car Repair Everyone is always nice and helpful when I bring my car in for service . Nice waiting area to keep you comfortable while waiting for your vehicle Everyone is always nice and helpful when I bring my car in for service . Nice waiting area to keep you comfortable while waiting for your vehicle More

Refocus Overall above average, but two challenges occurred during my visit. I was forced to bring the vehicle back the next day due to a message on my displa Overall above average, but two challenges occurred during my visit. I was forced to bring the vehicle back the next day due to a message on my display panel for diesel exhaust fluid and the male (Doug?) that accepted my car the day of service stated I had a major service next visit. He stated he would have an estimate ready for me so I would have the information in advance. Never happened. More