Jim Butler Chevrolet - Service Center

2 hour wait with an appt. raised prices no notification 2 hour wait even with an appointment then they raised prices on oil change and failed to mention that before work was done. That’s poor customer servi 2 hour wait even with an appointment then they raised prices on oil change and failed to mention that before work was done. That’s poor customer service. More

Horrible experience I have two Trax that I bought brand new. My wife dropped hers off at 8am she is just now leaving car not done till Monday, no loaner car after it’s b I have two Trax that I bought brand new. My wife dropped hers off at 8am she is just now leaving car not done till Monday, no loaner car after it’s been there all day including 6 hours of waiting for a pipe on the coolant system to be replaced that wasn’t covered by the warranty that was still good. I took my other Trax in to be serviced because the seat is stuck which I paid to be serviced already and was told they cannot only fix it this time without me paying for diagnostic but tried to upsale me an oil change and a battery. I then took my car elsewhere to get the oil change because Jim Butler is now on my xxxxxxx list and I was told that the bolt on my oil pan was stripped and guess who was the last people to work on it, you guess it Jim Butler. I then take it back to get the plug replaced which they do and I still get charged for the oil change when good customer service would have been to replace the plug and comp the oil change!, since you needed to change the plug that you stripped, but nope They are money hungry and have the worst customer service I’ve ever experienced and after buying two cars from them the same year I will never buy another Chevy again!!!! More

5 Star Service, Beginning to End! Kim is always polite & professional! She helps me understand what service my truck needs & why. Then, works with my schedule & gets me an appointment. Kim is always polite & professional! She helps me understand what service my truck needs & why. Then, works with my schedule & gets me an appointment. Her attention to detail is awesome and she's a pleasure to work with and certainly an asset to Jim Butler Chevy! More

Prompt and Courteous Service Requested an oil change and tire rotation. Received a phone call 2-hours later and my vehicle was finished with no pressure to purchase any additiona Requested an oil change and tire rotation. Received a phone call 2-hours later and my vehicle was finished with no pressure to purchase any additional services. More

Amazing What can I say once again fuzz get the job done and Bill Timmoms the service advisor they both gets a BILLION STARS they gets the job done they both What can I say once again fuzz get the job done and Bill Timmoms the service advisor they both gets a BILLION STARS they gets the job done they both went above and beyond to make sure that they could help me in anyway and they did just that they are some KEEPER!!! More

Great Pleased with overall service. Professional, explained why additional service was needed. I waited for service and was completed in timely manner. Will Pleased with overall service. Professional, explained why additional service was needed. I waited for service and was completed in timely manner. Will recommend to others and return for future service needs. More

Friendly & courteous My experience was very good from the time I was welcomed to paying for the services all work was performed as requested. I would recommend Jim Butler My experience was very good from the time I was welcomed to paying for the services all work was performed as requested. I would recommend Jim Butler More

Fast, experienced and courteous. Made my appointment with no hassle. The day I arrived I was met by Kim, who walked me through the process. She was polite and we had great conversatio Made my appointment with no hassle. The day I arrived I was met by Kim, who walked me through the process. She was polite and we had great conversation. Kudos to Kim and Jim Butler Team More

Horrible Week before had car in for oil change and battery checked because had been dead one morning plus battery check is included in $60 oil change I feel th Week before had car in for oil change and battery checked because had been dead one morning plus battery check is included in $60 oil change I feel they didn’t check battery at all but checked it fine one week later same thing car wouldn’t start due to dead battery. I don’t feel they are doing what they say just check boxes. Always an issue getting car in they’re always backed up and/or short staffed. Can’t say I’ll believe them if they tell me when things are good won’t be back for any maintenance only warranty work. You over charge ppl and don’t do want you’re charging them for!!!! More

Oil change It was a good experience. Fast and prompt. Salesman don’t press. When I in the market to buy another vehicle you will be my 1st choice. It was a good experience. Fast and prompt. Salesman don’t press. When I in the market to buy another vehicle you will be my 1st choice. More