Jim Butler Chevrolet - Service Center

Well Done This was for a follow-up that I thought would take longer so I was pleasantly surprised that the work was accomplished more quickly than expected. This was for a follow-up that I thought would take longer so I was pleasantly surprised that the work was accomplished more quickly than expected. More

Yes, BUT!! Usually service is longer than what I would like, but this past appt was ridiculous. Three hrs for an oil change, tire rotation & emissions. Okay, I Usually service is longer than what I would like, but this past appt was ridiculous. Three hrs for an oil change, tire rotation & emissions. Okay, I get that there was an issue with connecting to Jefferson City for the emissions, but no one kept us informed of anything. I went to service area x2 to inquire what was going on. Service person did apologize, but at the end of the 3hrs. A common respect for my time would have been nice. Nice waiting area, but as I was able to "really observe" the area, it needs to be bigger as for seating. More

Excellent service Everything is always done quickly and in a timely manner. I thought I needed to get new brakes BC another dealership told me they needed to be repaire Everything is always done quickly and in a timely manner. I thought I needed to get new brakes BC another dealership told me they needed to be repaired. Turns out they needed to be realigned. Jim Butler saved me hundreds of dollars. More

excellent employees The people I worked with are all 5 STAR people Valerie the rental representative helped quit alot the car I got was killing my back with no problem th The people I worked with are all 5 STAR people Valerie the rental representative helped quit alot the car I got was killing my back with no problem there was a exchange Kim made sure I was up to date on what was going on with my car More

service apptt amazingly friendly people. the work was done in a timely manor and the lounge where I waited was clean and well supplied. I would recommend them to an amazingly friendly people. the work was done in a timely manor and the lounge where I waited was clean and well supplied. I would recommend them to anyone. More

Safety & Emissions Never got clarification in regards to the retractable cargo cover that was suppose to come with the vehicle but was not with the vehicle. That is a 75 Never got clarification in regards to the retractable cargo cover that was suppose to come with the vehicle but was not with the vehicle. That is a 75-100 cost I dont honestly feel I should have to pay to order a replacement. I carry purses and travel. The the cargo cover is essential I have no way to conceal my possessions in the back/trunk. More

Took to LONG Had my truck towed to your shop. Took 6 days to get fuel line fixed. I think because it was towed all the cars that was driveable had first pick of g Had my truck towed to your shop. Took 6 days to get fuel line fixed. I think because it was towed all the cars that was driveable had first pick of getting their car done before me. More

Things that should of been done right the first time People were friendly but as you read in my last review it took over three hours for the service work to get done. I was told that was SOP for what wor People were friendly but as you read in my last review it took over three hours for the service work to get done. I was told that was SOP for what work got done. So in order to better budget my time when I come in for my warranty service oil change and whatever else you all do. How much time is your normal scheduled maintenance visit? More

Best in the business! Hands down he best dealership I've ever been to or heard of! Their service department is amazing. I love working with Kim Hausmann and their shop floo Hands down he best dealership I've ever been to or heard of! Their service department is amazing. I love working with Kim Hausmann and their shop floor and area is state of the art! Matt Tate, their service tech is a great employee and does excellent work. More

"Idiot lights" were sequencing. Drove into JB's Service. Left car for diagnosis. Diagnosis report the next working day; gave OK for repairs and for annual service. Car was ready a Drove into JB's Service. Left car for diagnosis. Diagnosis report the next working day; gave OK for repairs and for annual service. Car was ready after the next working day. We appreciate the thoroughness of the service at JB and the attention Kim Hausmann, Service Advisor. More