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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews

4,255 Reviews of Jim Butler Chevrolet - Service Center

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May 28, 2019

Good job, bad scheduling You guys do a good job, and Kim is wonderful, but I should have been told when I scheduled my appointment that you were running about 24 hours behind More

by jmelch10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and for sharing your experience with us! We're so glad you enjoyed working with Kim, but we're a little bit confused. We do have same day oil changes and tire rotations, as well as some other routine maintenance. It looks like the delay for your last appointment was a result of looking for the source of the coolant smell and getting an estimate from Mertz Auto Body for your rear lamp. We hope that clears up the confusion and you will be able to enjoy our same day services in the future!

May 28, 2019

Great service Thanks for all you do for all of our School Sisters of Notre Dame! Regardless how often we come or how many different people we deal with it seems we More

by jfennewald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Flo, Daine, Mike Johnson
May 28, 2019 -

Jim Butler Chevrolet responded

Its always a pleasure to work with you! Thank you for your kind words and repeat business. We look forward to helping the School Sisters of Notre Dame for many years to come!

May 24, 2019

Oil change They got my car in fast and was done pretty fast everyone was super nice! They showed gratitude and pride in their jobs. Love that place More

by jamienluke2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
May 24, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

May 24, 2019

Top Notch Experience in Every Aspect Had my 2018 Silverado High Country in for its first oil change and also noticed both of the tires on passenger side of the truck were starting to pull More

by Onebadsilverado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
May 24, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

May 24, 2019

The awesome service team!!! Service team Butler is helpful with every concern you have. They will work with you through any issue. Try and find that kind of relationship in tod More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

May 23, 2019

Visiting St Louis from Florida Excellent service from your mechanic Troy Carrico....thorough evaluation with a quick and easy oil change/tire rotation..... very satisfied with the e More

by jworthogolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carrico
May 23, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

May 23, 2019

Great Service Department Service Department personnel kept me informed on progress of my truck maintenance and when it would be done. Sales Department easy to work with during More

by mossytongs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Jim Butler Chevrolet responded

Thank you for your great review! We’re so happy you loved our sales and service team and we can’t wait to have you back at the dealership. Safe travels!

May 23, 2019

quick personal service Jim Butler in Gravois Bluffs is my first choice for service on my car. I am always greeted right away and all concerns are addressed properly! Thank More

by nicolemyersrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

May 23, 2019

Waited two plus hrs for an oil change? Never had a problem so far with bringing my car in for service but the waiting for an oil change was a little long, And I guess they no longer give ou More

by anamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
May 23, 2019 -

Jim Butler Chevrolet responded

We're sorry to hear that you had a longer than usual wait for your oil change and tire rotation. We're constatnly working to improve our wait times, but unfortunately sometimes the busy season gets the best of us. We also sorry to hear that you didn't get your car wash coupon. We do still give those out and we are happy to mail you a couple. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 with your information so we can send those out.

May 23, 2019

Inpsections/check car Such very fine people! It is always a pleasure coming there! I guess I could go on and on to really let you know how much you are appreciated. More

by jfennewald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Sowers, Flo, Diane, Andrew, Mike Johnson
May 23, 2019 -

Jim Butler Chevrolet responded

It is always a pleasure working with you as well, Sister! Thank you for your kind words and your repeat business!

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