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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,315 Reviews

4,315 Reviews of Jim Butler Chevrolet - Service Center

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January 03, 2019

Warranty Tire work Bought a certified preowned, had an object in tire near sidewall. Could have been plugged, but they chose to replace tire because of the closeness t More

by criggo44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray
Jan 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We truly care about our customers' safety and we're glad that showed during your experience with us! We look forward to seeing you next time!

January 03, 2019

Fixing little problems I had a few minor problems with the brakes, air conditioning, side section system, and rubber floor matts. The Service Staff was nice to work with.Th More

by eabutler66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

January 03, 2019

Recall notice I had a recall for the power steering on my 2015 Silverado. Scheduled my appointment and was in and out in less time than I was told. Great experience More

by CHEFBUBBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review and recommendation! We're so glad you loved our service department and waiting area. We look forward to working with you again in the future! Safe travels.

January 03, 2019

Fast and friendly service I have always had great experiences with the service and sales teams at Jim Butler. They take the time needed to explain what service is needed and wh More

by Jch79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review! We's so glad our service department made sure to have great communication with you and provide a positive experience! We're always here to help.

January 03, 2019

Car fun Dealer can’t be beat their prices are great and they will get you in your vehicle that you want. Sales people work with you and manger to get the righ More

by seguinstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Marshall, Mike Brewer
Jan 03, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review! We pride ourselves on having the best possible pricing on our vehicles! We're so glad you noticed. We're always here to help! See you next time.

January 02, 2019

Sales and Service The salesmen worked hard to make sure we found the vehicle that fit our needs and that we liked. The service dept scheduled my appointment and got More

by fnelson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

December 31, 2018

They got me in a nice car The dealership was great. And Eric Ruchala really worked to get me in a car. I needed a hose patched up and rotors rotated after purchasing. They got More

by anthonymeyermusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're very glad your visit was almost perfect! We're more than happy to get those fluids taken care of for you, and we do apologize for that oversight. Please feel free to stop by the dealership during regular business hours (we are closed tomorrow for the holiday!) so we can get that fixed up for you!

December 31, 2018

Oil change I was there 2 1/2 hrs. For oil change, & had appointment for 10:30 didn’t get done till 1:00, seems a long time for oil change. More

by gailbarbagallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Gail! We're sorry to hear that we were so behind on the day after Christmas. We were definitely very busy, but that is still a very long wait. We apologize and hope that we can improve on your future visits with us, as we do sincerely appreciate your business! Happy New Year!

December 31, 2018

SO HAPPY! Another dealer told us that the tire pressure monitor had to be replaced. After the service techs checked our tires, the monitor was gone from the da More

by silverblonde65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Rose! We're so glad we were able to sort out what was going on and make sure your Saturn was running properly again! We'll make sure to let Mike know he did a great job. Happy New Year & see you next time!

December 31, 2018

great service i had an issue with my car and needed a rental. my car was in out of the shop within 24 hours. everyone is so friendly!! More

by jensensam2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Dec 31, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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