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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,258 Reviews

4,258 Reviews of Jim Butler Chevrolet - Service Center

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November 05, 2018

Fast and Reliable Service Always at the dealership, I am treated with the fast and courteous customer service. I feel that I am important!!! The service advisor explained to me More

by ldellbri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Kiley, Mike Johnson
Nov 05, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

November 03, 2018

Above and beyond. Dealership is always understanding and they always take care of me and they are very thorough about everything. Great dealership and the service adv More

by steve.wimberly78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time! We'll make sure to let Kim know that she did a great job.

November 02, 2018

Tire issue Tire had a screw in it and they patched it quickly. It is holding and I am back on the road. Job well done. Thanks More

by Unhappy today
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Nov 02, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that everything went as planned for your visit with us and that we got your tire fixed! See you next time!

November 02, 2018

You should schedule... But I just dropped in and they squeezed me in for warranty service and oil. They were very busy and doing amazing job for demanding volume. Wow, it was gr More

by JONESY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Merrick, Paul Meyer.
Nov 02, 2018 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation, Fred! We're so glad that Kayla took great care of you and got you in for an oil change and warranty service, even without an appointment! We look forward to working with you again next time!

November 02, 2018

Step side install The step sides and paint coating look great. Bill, at the service desk kept me informed. The check out was easy and pickup. Great service. More

by wjjasper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill in serrvice
Nov 02, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

November 01, 2018

awesome the service department was totally professional and polite, Kim Hausmann was an awesome attendant, kept me informed of everything and Mathew Tate is a More

by amanbirk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Tate
Nov 01, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with Kim & Matt. We look forward to seeing you next time!

November 01, 2018

Great experience! I didn't have an appointment, but my check engine light had come on. They took me right away, kept my car and put me in a rental car. They discovere More

by BLYNDE3707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Nov 01, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

November 01, 2018

Oil change Length of wait for a simple oil change was 2 hours and I had an appointment. I feel that's a long wait for that service More

by hrmmam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We agree that 2 hours is a bit over what we estimate for an oil change and tire rotation. We do apologize about that. We hope it will come as a comfort to you to know that we are diligently working to make improvements on our process that will result in shorter wait times for our customers. We hope that your otherwise great experience will be even further improved upon during your next visit with us!

November 01, 2018

Awesome Service Assistant Although it took several days for the shop to service my vehicle, Kayla Merrick (Service Assistant), as promised, made sure she called me every aftern More

by milligan1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Nov 01, 2018 -

Jim Butler Chevrolet responded

Thank you for your thoughtful response! We're so glad that Kayla had such amazing communication with you throughout your service experience with us and made sure that you were not being inconvenienced by the longer than expected wait. We look forward to working with you again in the future and continuing to wow you with our customer service!

October 30, 2018

Quickest Service I’ve received I normally have to wait a couple hours to get an oil change, tire rotation. The last time I dropped off my car rr nite before and the next day it was More

by Kebader1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who checked me in
Oct 30, 2018 -

Jim Butler Chevrolet responded

Thanks for your positive feedback! We're so glad that our efforts to decrease our wait times for oil changes and tire rotations are paying off! We hope this trend continues for your future visits. See you next time!

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