Jim Butler Chevrolet - Service Center

Communication needs to be improved. The finance manager told me she would mail me or call me to come pick up my title. Three weeks later I hadn’t heard a word, so I called my sales cons The finance manager told me she would mail me or call me to come pick up my title. Three weeks later I hadn’t heard a word, so I called my sales consultant and my title was just sitting in a managers desk. I also took my Camaro into the service center because the leather was wrinkling on the seats, and was told GM should have a response within a few days. It took over two weeks and two messages left with the service center before the advisor finally called me to tell me GM needed more information. On top of this, I paid $250 to have nitrogen put into my tires when I took delivery, and waited an hour for a tech to do it, to learn it was never done. I have taken it back two times to have the nitrogen corrected and my tires still fluctuate 3-5 psi, so either the dealer never fully put nitro in the tires or nitro is a total waste of money. I eventually just started putting air in the tires myself. More

Poor expectations set for length of time to even get diagnostics for car. It took three days for a tech to even look at the car. diagnostics for car. It took three days for a tech to even look at the car. More

I dropped my vehicle off because the battery was acting up. I was told I had to drop it off and it would be a couple of days because they would have to look at it. Kim the advisor said I would have to pay up. I was told I had to drop it off and it would be a couple of days because they would have to look at it. Kim the advisor said I would have to pay for a diagnostic as well being $150 plus. No calls or communication until 3 days later after me leaving messages via a text message, and I was told I needed a new battery and a power steering flush. This notification was only made after me calling two times with no returned calls. Finally a week later (6 days) again with after leaving messages and no call backs and after being given an $800 plus quote, I just went back to the dealer to find out what was going on because it was a week now without my truck. They literally did not do anything. It was still sitting on the lot. I demanded my keys back and had to argue to get them after I was told no. I left there and drove straight across the street to Walmart and they installed a new batter for $190 and that was the issue, what I told the dealer when I dropped it off. I do not trust this service department anymore. It was all about making the up-sale and not doing what I requested, replacing my battery! Also, a week of poor customer service, being told my messages were not being received after leaving several voicemails on Kim’s (the service advisors) direct voice mail. One word comes to mind, shenanigans. More

Very freiendly. Everything was ready to go when we arrived. Answered every question we had! This is our 5th vehicle we have purchased from Butler. We will be back fo Everything was ready to go when we arrived. Answered every question we had! This is our 5th vehicle we have purchased from Butler. We will be back for our next! More

3 hours for a oil change and tire rotation. someone did not put the wheel lock back in the car after my last service and I had to return to get a replacement someone did not put the wheel lock back in the car after my last service and I had to return to get a replacement More

Very clean and thanks for Christmas meal for clients also! Everyone is so nice Service technician very thorough also! Everyone is so nice Service technician very thorough More

Quick to get checked in, but took over 2 hours to do an oil change, tire rotation, and fluids check. I did have an appointment and was one of the first appointments on the books there. Service overall thou oil change, tire rotation, and fluids check. I did have an appointment and was one of the first appointments on the books there. Service overall though was very professional and everyone I spoke with was extremely kind. More

I will come back to Jim Butler for all my cars. Wonderful service and great people! Wonderful service and great people! More

My car buying experience at Jim Butler Chevrolet was one of the best I've experienced. Polite, professional and appreciative of my business! Great job guys! of the best I've experienced. Polite, professional and appreciative of my business! Great job guys! More

Didn't resolve the entertainment console issue. Problem arose as soon as I drove off the lot. It gets tiresome being treated as if it doesn't matter. I will be finding a different dealer for futur Problem arose as soon as I drove off the lot. It gets tiresome being treated as if it doesn't matter. I will be finding a different dealer for future service. Jim Butler should teach thier staff that the customer matters! More