Jim Butler Chevrolet - Service Center

On Monday, Nov 20th, I scheduled a service appointment for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early for Monday, Nov 27th at 1:30pm to have my truck serviced because it would only start on occasion. I dropped it off on Monday, Nov 27th a hour early after my scheduled appointment time to drop my truck off. When I had dropped it off, the employee who checked me in (did not get her name) advised me that they were 24-48 hours behind schedule for service. I was upset at this, however, I wanted to get my truck repaired as soon as possible. After I had gone over with the technician with starting issues, the service advisor informed me that they were 48-72 hours behind schedule. I was more upset at this after I was just informed that it was 24-48 hours. Nonetheless, I had to accept this as I simply wanted my truck repaired. I was given a cost of $190.00 to do a full diagnostic on it to determine the cause of the problem and why my truck would not start. Thought this price was extremely excessive, however, wanted to get this repaired done. On Tuesday, Nov 28th, I called my service advisor for follow up and was informed that my truck had not been looked and was reminded that I was informed that they were 48-72 hours behind schedule. I did not hear back from my service advisor either on Wednesday, Nov 29th nor on Thursday, Nov 30th for follow up and with a status update. As any customer would, I would expect a follow up call with a status update or a new scheduled service date in Wednesday, Nov 29th and/or Thursday, Nov 30th, however, that never happened. I received a notification on my phone that my vehicle was moved from the location it had been at. After not hearing from Jim Butler after then, I took a Uber to Jim Butler to pick up my vehicle fixed or not. After arriving, I was pointed to the direction of the cashier. I gave her my name and told her I was there to pick up my truck. She had informed me that she could not find the paperwork for my vehicle. After several minutes of waiting, she advised me that I needed to talk to a service advisor. I spoke with Wyatt, who was very detailed at what the technician completed as far as determining the cause of my truck not starting. It seemed that everything checked out fine with the battery, the connections, the alternator, however, was noted that I had installed a dash cam which was on while the truck was off and could possibly be the source of not it not starting. My truck has been serviced by Jim Butler every time since I bought it from Jim Butler in September 2, 2021. This vehicle has not started on occasion well before the dash came was installed this past June and has been well documented. It is not likely that the source is caused by the dash cam. When I informed Wyatt of this, however, he indicated that he could not determine anything else that it could be. I still had to pay the $190.00. I am struggling to understand why I was charged $190.00 to run a diagnostic check to determine a cause why my vehicle was not starting, why it can’t be determine unless it happens there on site, why I was provided a scheduled service appointment for Monday, Nov 27th at 1:30pm when my truck was not looked at until Friday, Dec 1st in the am, and why I was never called to inform me of any status updates, service follow ups, or simply to let me know my truck was ready for pick up. This is simple customer service which is something that Jim Butler should stand behind. I have been a loyal customer to Jim Butler after the purchase of my truck with servicing it there since purchasing it 2 years ago, however, after this most recent visit and the service received, I would be reluctant to return nor refer anyone to them. More

I was very pleased with the salesman Aaron they went out of his way to stay in contact with me through the purchase of the truck. I will definitely come back and see him if I need another vehicle of his way to stay in contact with me through the purchase of the truck. I will definitely come back and see him if I need another vehicle More

Jay was and the entire Jim Butler team were great to work it. Professional, and polite from the first phone call to delivery. it. Professional, and polite from the first phone call to delivery. More

I had bought a $77,000 zr2 from Jim Butler on 7/31/23. When I completed my GM survey I mentioned the 50 chips in the front of my new truck (only had 1000 miles on the truck). GM said they would fix it and When I completed my GM survey I mentioned the 50 chips in the front of my new truck (only had 1000 miles on the truck). GM said they would fix it and set up my rental and service date through Jim Butler. On 11/27 1 dropped off my truck. The service advisor verified with the service manager the work to be completed. The next day the service advisor called and asked if I could forward the email from GM. I forwarded the email within an hour. Day 2 the service advisor said they are having difficulty getting the work approved. I followed up with GM corporate and they assured that it was approved. Day 3 I was told that they would not approve the work. I spoke with GM 4 time over this three days. They said that they have not ever seen a dealership not complete work they have approved. I picked my truck up on day three. When I picked up my truck they held it hostage until I paid the $210 rental cost on the rental GM setup. The service manager was one of the most unprofessional people I have ever dealt with. Avoid using Jim Butler for your service work. They are dishonest and very unprofessional. More

Everyone was very friendly and work quickly. They told me what my car needed for repair They told me what my car needed for repair More

Everyone is very nice! Took longer than expected to get the deal completed. Took care of any issues. Took longer than expected to get the deal completed. Took care of any issues. More

Always helpful and got our vehicle in very fast for service. They did a great job. service. They did a great job. More

Yes, They were very customer friendly, efficient & helpful. The Service Department is top notch and clean. helpful. The Service Department is top notch and clean. More

I decided to give them a 2nd chance after having issues with my first service visit. I'm glad I did. Everything went smoothly. And they didn't try to sell me services I didn't need as so many other dealers with my first service visit. I'm glad I did. Everything went smoothly. And they didn't try to sell me services I didn't need as so many other dealerships do these days. More

Jim Butlers’s service manager and the mechanic that worked on my Traverse both explained how the repair was completed. Plus, they’re always very friendly and helpful. worked on my Traverse both explained how the repair was completed. Plus, they’re always very friendly and helpful. More