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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews

4,244 Reviews of Jim Butler Chevrolet - Service Center

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September 05, 2023

Hadda return because the first repair wasn't sufficient. Service Advisor and Dealership worked to arrange this repair was done quickly, correctly and to my (economic) satisfaction. Taking vehicle to this More

by pfontane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

September 02, 2023

Recent service was annual (for old truck) and 2 state inspections for an old car and the old truck. Service was fine. Service Advisor Kim Hausmann is very thorough. Dealership needs to improve the on- More

by pefontane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Sep 07, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We sincerely value your business and look forward to your next visit!

September 01, 2023

After taking vehicle back 3 times they finally got it fixed.However, they wanted to charge us an additional amount for the original problem. I will never go back to this dealership. More

by FRANK.GATTO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Sep 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

September 01, 2023

I had to bring my brand new equinox back because it had a bad paint job. They had it for two weeks. I just got it back and it is dirty inside and outside, I guess from being in the body shop and having wor More

by dkisty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilcox Yorama
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your vehicle wasn't returned to you in a better condition. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

August 29, 2023

Bryan was great and so was Bob my finance manager . Thanks for the help guys. More

by waliyahummahaad
Recommend Dealer
Yes
Employees Worked With
Bryan Lagunas , Bob Schneider
Sep 07, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2023

We have a 2012 Impala. Had "electrical issues" and required annual service too. Excellent follow-through by our Service Advisor Kim Hausmann. More

by pefontane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

The service department is like a well oiled machine. It has been very efficient every time I’ve been in. More

by islandgirl214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikala
Sep 07, 2023 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

August 24, 2023

the staff was very helpfull and the salesman was great to work with and had a good inventoy More

by hutsontrucking
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2023

They did a good job with my oil change and tire rotation however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. More

by RODNEYJCRUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 30, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our normal process wasn't explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician. We normally quote 90 mins to 2 hours for our oil changes. We hope that you found this information helpful and that our efforts to improve are evident in future visits.

August 24, 2023

Very excellent service and willing to keep me updated at all times. Friendly and courteous staff More

by Chrisbarnhart88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Aug 30, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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