Jim Butler KIA

Service was timely and efficient. Staff was helpful and attentive. Always a positive experience having my car serviced here. Staff was helpful and attentive. Always a positive experience having my car serviced here. More

I had a great experience. Excellent service by the entire Jim Butler team! Thank you! Excellent service by the entire Jim Butler team! Thank you! More

Ben Robertson was knowledgeable, friendly, and eager to help. We are well satisfied with our new Sportage. help. We are well satisfied with our new Sportage. More

As always rapid and quality service, clean waiting area, water and solid updates as maintenance progressed. water and solid updates as maintenance progressed. More

Honestly I don’t know who either of those individuals are that are listed. Maybe one of them is with the finance department. Feeling unsure, the salesman asked on the ride along “if he threw some money at me that are listed. Maybe one of them is with the finance department. Feeling unsure, the salesman asked on the ride along “if he threw some money at me could we seal the deal?” Fast forward to the offered price, which was the standard deduction for financing through Kia. None of this was explained to me at any given point until financing. There were no deductions given to price, meaning the salesman was making false claims. He also steered me away from a hybrid vehicle which I regret not getting. With financing, the guy was raving about my credit score but wouldn’t give me the introductory apr of 5.5%,, he started at 7.5%, and when I was about to walk out he acted like he could lower it to 6.5% but he would have to answer for it. Also, their “power train warranty” for life of vehicle is only active so long as you have your vehicle taken care of by Jim Butler Kia at their specific mileage points, yet their service availability is limited, which almost ensures your power train warranty won’t remain within compliance. Overall my experience wasn’t great, but I do love my Kia Sorento X-Line. Smooth ride and a luxury feel. More

Danielle is always amazing! She gives great customer service, is very professional and makes me feel great about the service I receive. I come back because of her.....she is an She gives great customer service, is very professional and makes me feel great about the service I receive. I come back because of her.....she is an asset and need to be promoted! More

Worst service department in the st. louis area!!! Very disappointed. Dishonest people! They need to refund my money and apologize! louis area!!! Very disappointed. Dishonest people! They need to refund my money and apologize! More

Doug provided great communication about my vehicle that was getting a transmission repair. He was also able to get me into a loaner vehicle for the duration that my truck was in the shop. Thanks so much ! was getting a transmission repair. He was also able to get me into a loaner vehicle for the duration that my truck was in the shop. Thanks so much ! More

Absolutely love the car, everyone was so great. Super friendly but 4 days after purchasing the car my splash guard flew off then I emailed Kenny and Shannon and haven't heard back. That was a litt Super friendly but 4 days after purchasing the car my splash guard flew off then I emailed Kenny and Shannon and haven't heard back. That was a little disappointing. Still love the car and both guys were great. More

If you want a dealership that treats you like a VIP, go see Ben Robertson at Jim Butler Kia. I was trying to figure out the real differences in the X-Pro line, and Ben didn't just point at a brochure—he ac see Ben Robertson at Jim Butler Kia. I was trying to figure out the real differences in the X-Pro line, and Ben didn't just point at a brochure—he actually drove the car right off the showroom floor so I could test drive it! Talk about service. That "showroom glow" was real because that’s the one I ended up buying. Great vibe, zero pressure, and easily the best car-buying experience I’ve had. 10/10 would refer a friend (or a stranger, honestly). Great job, Ben! More