Jim Butler KIA

Very customer friendly. Thoroughly explained everything and didn't feel rushed. Would recommend to friends. Thoroughly explained everything and didn't feel rushed. Would recommend to friends. More

We were very happy with our choice of both the dealership and the brand. Every person who helped was nice. and the brand. Every person who helped was nice. More

Clean and comfortable atmosphere. The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 1 The female front counter employee handling my job was very pleasant and genuinely concerned keeping me updated throughout the process. I give her a 10 out of 10! More

Rodger got me in a beautiful 2025 Telluride SX prestige with all the bells and whistles. I was able to get a good price and a great offer on my trade in. Def recommend with all the bells and whistles. I was able to get a good price and a great offer on my trade in. Def recommend More

My car was logged in immediately. The waiting room is comfortable. My vehicle was serviced quickly. The waiting room is comfortable. My vehicle was serviced quickly. More

I scheduled an 8:30 AM appointment and selected the “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2 “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2–3 hours. After waiting approximately three hours with zero communication, I had to approach Doug (who checked in my vehicle) to ask for an update. At that time, I was informed that my vehicle had not even been seen due to technician shortages and bay backlog. This information was never proactively communicated to me, despite staff repeatedly walking through the waiting area. At 8:33 AM, I received an automated text stating I could reply if I needed anything during my appointment. At 11:10 AM, I replied requesting a status update. I received no response. Later, I was told your team has “stopped responding” to those messages. If that is the case, the system should be disabled or customers should be informed. Inviting communication and then ignoring it is unacceptable. My frustration was not about the wait itself. It was about the complete lack of communication. A simple update acknowledging the delay would have prevented this entire situation. At checkout, when I explained this concern, Danielle repeatedly redirected the conversation to advising me to “drop the car off next time,” rather than addressing the communication failure. I was also asked if I was “understanding” what was being explained, which felt dismissive given that my concern had been clearly and calmly stated. Removing the shop fee does not resolve a customer service breakdown. The issue was not financial, it was procedural and interpersonal. Customers who schedule appointments and choose the waiter option deserve proactive updates, especially when their vehicles have not even been brought into service hours after their scheduled time. This experience fell significantly below basic customer service standards. I advised I would not be returning to this location at which point Danielle with a facial expression of (good luck with that) stated “we’re not the only location with long wait times” AGAIN missing the point. Thank you More

Booked appointment online 3 weeks in advance stating that I would wait for vehicle. My appointment was at 1:30pm. It took 1 hour and 45 minutes to complete a simple oil change. It seemed a a long time as I h I would wait for vehicle. My appointment was at 1:30pm. It took 1 hour and 45 minutes to complete a simple oil change. It seemed a a long time as I had made an appointment at a specific time online. More

I would recommend their team to everyone ! They are professional caring and very fast. I lost hope in getting a car and they gave me a blessing ! Thank You e eryone and God Bless ! They are professional caring and very fast. I lost hope in getting a car and they gave me a blessing ! Thank You e eryone and God Bless ! More

Great customer service and very helpful employees. Love the fresh start program it’s very helpful for those that are looking for a fresh start Love the fresh start program it’s very helpful for those that are looking for a fresh start More

Cheryl is extremely knowledgeable about the Kia Sorento and enthusiastically showed us all the tips we needed to get the most out of the features available. We enjoyed working with her! and enthusiastically showed us all the tips we needed to get the most out of the features available. We enjoyed working with her! More