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Jim Butler KIA - Service Center

Chesterfield, MO

4.5
829 Reviews

829 Reviews of Jim Butler KIA - Service Center

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February 14, 2024

He’s always on top of things and a good listener. Professional in every way. More

by gary.e.hammack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Justin provided just the right amount of information and contact frequency, without being pushing. Excellent experience. More

by Coryjberkland
Recommend Dealer
Yes
Employees Worked With
Justin Willis
February 12, 2024

Lack of communication with the service department is a major issue. This has been an ongoing problem. More

by sgtmama1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2024

Jim Butler Kia has really great people working there. From the sales floor to the service technicians and into any office in the building you’ll find a good person willing to help. More

by John H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2024

10:30 oil change appointment. Was told it might take an hour. After 1.5 hours I noticed my vehicle hadn't even been moved in for service. I inquired about it and it was moved More

by mcantrell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dickerson, Allen Starnes
February 10, 2024

kind, timely service which is very important to me because I wait for my car. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

Butler Kia has been one of the best car dealerships I’ve ever dealt with, providing excellence in sales, service, parts and generous offers on trade ins and even out right purchases! The staff has always be More

by chuck92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

Friendly and positive attitude. In and out of service appointment without any issues. Service completed within the appointment time. More

by anand.davuluri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

Very pleased with my service experience at Jim Butler. Started on time and finished quickly. Cleaned car up nicely before returning to me. More

by j2stepper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

Keith was very compassionate, very kind. My experience with Jim Butler and Keth, Service Manager was the very best. More

by odomk1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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