Jim Coleman Honda

Don’t take your car here.....or trust anything they tell you I bought a new CR-V that had a defective windshield. When they replaced it they damaged my new car inside and out. It took me over 12 visits to get it I bought a new CR-V that had a defective windshield. When they replaced it they damaged my new car inside and out. It took me over 12 visits to get it repaired, but they couldn’t repair the scratches to the paint. I tried to show Kevin Cohen what his “service” center did to my brand new car, but he wasn’t interested. The “director of service” lied to me repeatedly....promising if I gave him a third time to fix what they did he would compensate me for my time, aggravation and the damage they could not repair. He did NOTHING. Stupidly, when I bought the car I bought the service policy. After all that I would NEVER bring my car back there. I have never used it. I did get the Office of Consumer Protection Involved and the only thing Kevin Cohen agreed to was cancelling and refunding my LoJack. More

Mr. Ravi Gowda provides great customer service to all clients. He is an asset to Jim Coleman Honda. Thank you again for all your support & Taking care of us. Special mention to Mr. James Artis for his ex clients. He is an asset to Jim Coleman Honda. Thank you again for all your support & Taking care of us. Special mention to Mr. James Artis for his exemplary service. Our Honda family loves you all !!! More

Excellent Customer Service - Ravi is always ready to help I have purchases 2 vehicles in the last 10 years; and Ravi helped me every time. Ravi is a straight shooter and always works with you and helps you fi I have purchases 2 vehicles in the last 10 years; and Ravi helped me every time. Ravi is a straight shooter and always works with you and helps you find the best vehicle that meets your requirements and budget constraints. Whenever I visit the dealership for service, he is always there to help; he is an living example of putting the Customer first. I recommend Ravi to anyone looking for a new vehicle. More

Ravi is always there to help when I need any service related issue or dealing with president club membership... Ravi is best when it comes to customer's help related issue or dealing with president club membership... Ravi is best when it comes to customer's help More

Purchased a vehicle with Ravi Gowda The man is very Purchased a vehicle with Ravi Gowda The man is very straightforward with you from start till the end. excellent customer service , pleasant experien Purchased a vehicle with Ravi Gowda The man is very straightforward with you from start till the end. excellent customer service , pleasant experience oveall with this dealership People here will give you the right picture right away and you will finish your business in very short time More

Great Customer Service I love bringing my car into Jim Coleman Honda in Clarksville. Purvis always shows me all of the options to work within my budget. He is friendly and k I love bringing my car into Jim Coleman Honda in Clarksville. Purvis always shows me all of the options to work within my budget. He is friendly and knowledgable. I make all of my appointments with him and have always received great customer service. More

We went to buy the car in Jim Coleman Honda and met Ravi. He gave us an excellent service and helped and guided us and we had a great experience buying the car! He gave us an excellent service and helped and guided us and we had a great experience buying the car! More

Wrong tire pressure, unnecessary brake fluid change I took my Acura RLX for B 1 3 maintenance to Jim Coleman Honda on 10/19/2019 (Saturday). Purvis Burke was the Service Lane manager. Dealer changed the I took my Acura RLX for B 1 3 maintenance to Jim Coleman Honda on 10/19/2019 (Saturday). Purvis Burke was the Service Lane manager. Dealer changed the transmission fluid (as indicated by B 1 3) and Purvis also suggest me changing break fluid which I agreed. This is a dealer which we have been taking our multiple Honda/Acura cars for service over the last 5-10 years, and they had my full trust till this service. I couldn't get the car on Saturday, and Sunday they were closed. I picked up the car on Monday morning. When I picked the car, doors were unlocked (nothing was missing) While driving the car, I checked the tire pressure screen and it was showing the following values for four tires: 41 and 45 for front, 39 and 41 for rear. I called Purvis while driving and asked if this is normal. He said it is most likely because car stayed idle for 2 days and pressure should read normal after I drive the car 10+ miles (correct pressure is much less than what they had). I asked him what if it stays like this. He said bring the car next day, and he will personally take care of it. I was somewhat scared that I had an imbalance in tire pressure and drove slower than usual. When I drove back home from work, tire pressures were similar. I got suspicious about Purvis and dealer in general (car door unlocked, tire pressure wrong, Purvis suggested wrong tire pressure will correct itself) and Googled if I needed break fluid change. Acura maintenance book specifically suggests break fluid should be changed every 3 years. I bought my car new 24 months ago. Next day (Tuesday 10/22) I went to the dealer, hoping that Purvis will take care of it personally as that is what he said over the phone. To my surprise he was not there because of scheduled wisdom tooth removal. I talked to Cliff Webb. I explained Cliff all these details, and told him that I am not happy for the following: - Tire pressure was off. This is a very basic thing to adjust that doesn't require a shop that charges $100 per hour. Unbalanced tire pressures may have caused a problem while driving - They left the car unlocked from Saturday to Monday morning - Purvis suggested an unnecessary break fluid change - Purvis claimed tire pressure is off because car sit idle for two days (wrong), and he said he will take care of this personally next day (although he has scheduled wisdom tooth removal) - I told Cliff I will escalate this issue. He said I will get a call from Purvis on 10/25 which didn't happen. I see a pattern of bad practice by Purvis and mechanics. It is unfortunate that I purchased a 4 year package on February 2018 (as Jim Coleman was a very reliable place for the last 5-10 years). I will not take my car to Jim Coleman again. More

Ravi was very great in getting me approved for a new Honda CR-V thank you very much I would recommend him to all my family Honda CR-V thank you very much I would recommend him to all my family More

Ravi made the process so easy and welcomed me to the Honda family. I love my new Honda Odyssey and recommend Ravi to anyone looking for a new vehicle Honda family. I love my new Honda Odyssey and recommend Ravi to anyone looking for a new vehicle More