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Jim Coleman Toyota

Bethesda, MD

4.6
643 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 643 reviews

July 31, 2021

I don't buy cars very often. This was my third purchase from Jim Coleman, after buying Camrys in 2005 and 2016. Luis Romero was a pleasure to deal with, very straightforward in helping me select a new Aval More

by KT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Aug 03, 2021 -

Jim Coleman Toyota responded

KT, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Jim Coleman Toyota. We can’t wait to see you for your next servicing appointment! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 31, 2021

Luis and Management team were very helpful. They went above and beyond my expectations and were able to get me the vehicle I wanted. Very pleased. More

by dylanhaag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Romero
Aug 03, 2021 -

Jim Coleman Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 05, 2021

Jose Redd was amazing to work with. Vince Leonard discussed the repairs his team had done for the car and was very knowledgeable and genuine. Both were extremely pleasant to work with, not pushy, str More

by SharonK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 13, 2021

We purchased a new 2021 Rav4 Prime SE from the dealership, and we're over the moon with it. Jose Redd was a top-notch salesperson; he answered all our question thoroughly, was responsive throughou More

by kennethmhorner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bienvenu Bahati, Karen Castaneda, Umar Chaudhry
Jun 15, 2021 -

Jim Coleman Toyota responded

We cannot thank you enough for your wonderful review of Jim Coleman Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

May 25, 2021

Sales guy was very nice.The pre owned truck I wanted Sales guy was very nice. The pre owned truck I wanted that was shown online for sale, and available, My mistake for not calling ahead. When I got More

by Connelly17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abu Bangura
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Jim Coleman Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and feel free to reach out if you would like to further discuss your visit. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

May 21, 2021

I was able to purchase my new RAV4 Prime SE completely over the internet (from Florida) without any problems. Karen Castaneda the internet sale manager was able to reserve it and it arrived exactly as pr More

by Chaetodon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umar Chaudhry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Jim Coleman Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Jim Coleman Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

April 25, 2021

Mr. Redd was a wonderful sales person. Understood my needs and stuck to it. Not pushy, yet provided the guidance to the right car for me. The sales manager was also great. From the first email response More

by o_o.esq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Bienvenu Bahati
Apr 27, 2021 -

Jim Coleman Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 26, 2021

This dealership went above and beyond to meet our needs. We had a great experience. Jose was amazing and he did everything to give us the best deal. More

by Angellovely128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Arnez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umar Chaudhry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Jim Coleman Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 19, 2021

Jose is an amazing salesman! From the minute we walked through the door, we were treated so well. I highly recommend buying a car from him. He knew the product, listened to our needs, and found us the p More

by rpaley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Jim Coleman Toyota responded

Thank you for the excellent review! It is great to know that Jose was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 15, 2021

best buying experience of my life! Karen, Jose Reed and Bienvenu all amazing! I am in the hospitality game and your team was great! thanks More

by anderson
Recommend Dealer
Yes
Employees Worked With
Karen Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : karen and bienvenu billing person
Mar 17, 2021 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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