Jim Coleman Toyota

We can't say enough great things about Jim Coleman Toyota. My husband bought a new Toyota Highlander from them in 2003. We went back this time because the experience then was great. Daniel Smith was o Toyota. My husband bought a new Toyota Highlander from them in 2003. We went back this time because the experience then was great. Daniel Smith was our sales guy this time and the manager of the dealership closed the sale. We decided to get a used car this time. My husband found a used hybrid Lexus SUV at the Coleman website and called about it. Daniel Smith was the sales guy who took the call. The car had been traded in less than a week before we saw it. We had researched the prices and Jim Coleman's price were very, very competitive. Additionally, they showed us the checklist of all of the things that they inspected. The sales experience was hassle-free. They promised to remove stains and some dents in the car. When my husband drove the car home, I couldn't believe how beautiful it looked. While their financing was good, our credit union offered better rates. The financing guy Tony Sohrab was wonderful. Again, no hard selling and he was very patient and answered all of our questions. We had dreaded buying a used car because all of our previous cars had been new. However, we left the dealership feeling great and we love the car. The manager who worked with us was funny, customer oriented and very respectful. We definitely would shop at Jim Coleman Toyota again. More

I was looking to buy a used car and over the past 4 years my credit has been pretty damaged and I submitted a request on Lending Tree at about 11:00 PM and by the next evening I was at the Jim Coleman dealer my credit has been pretty damaged and I submitted a request on Lending Tree at about 11:00 PM and by the next evening I was at the Jim Coleman dealership working with Larry and Harald on driving away with a great Highlander. I have bought many cars over the years and this was by far the easiest experience for myself. They were understanding of my credit situation, worked with me to get the car I wanted, the financing I needed and at the end of the day I was very pleased. There wasn't any playing around or going back and forth. I also enjoyed the fact that much of my communication and paperwork was handled online or via email, making the time I was actually at the dealership minimal, which is important to me and my hectic work schedule. I would recommend Jim Coleman to anyone looking to buy their next vehicle. Highlander Owner Leesburg, VA More

This was the first dealership we started at when buying our 4Runner. The salesman was extremely helpful and not pushy at all. Immediately he gave us a competitive price and options. We were given a model t our 4Runner. The salesman was extremely helpful and not pushy at all. Immediately he gave us a competitive price and options. We were given a model to take home overnight and drive around to see how it "fits". Even after this we found a better price at another dealership. The guys at Jim Coleman were able to match it and get us in the exact color and specs we wanted. They had to bring it in from another state and it only took a couple of hours to get it ready for us. They were efficient, kind and a true pleasure to deal with. Will definitely recommend them to anyone we know looking for a Toyota or Scion. More

WORST EXPERIENCE EVER!!! If you are thinking about buying a Toyota RUN to another dealer. The salesman was obnoxious and tried playing games with the price several times after it was agreed on. Finally settl a Toyota RUN to another dealer. The salesman was obnoxious and tried playing games with the price several times after it was agreed on. Finally settled on a price and spoke to salesman several times during the next day to arrange a time to pick the car up- he said he was washing and prepping so it would be all ready when we arrive. My family gets there and we are told by the salesman he has a "surprise" for us- SURPRISE they just sold our car 20 minutes ago but don't worry because they have located another in Tyson's and someone is on their way to pick it up and bring it back right now. After he sees the look on our face and can't explain why they would sell our car SURPRISE nobody has actually left to pick the car up from Tyson's yet but they can send him right now and be back in an hour. At 5pm on a Friday. Needless to say I took my family and walked out the door. A few minutes later I received the obligatory call from a manager saying he understood there had been some miscommunication and could he waive the 200 processing fee to earn my business back. SURPRISE our salesman had told me Jim Coleman charges a 770 processing fee when adding it into the price he was "matching" from another dealer. When I told the manager I was disgusted with the way we had been treated during the process he told me in that case he doesn't want my business and hung up! Lesson learned and I will be sure to let everyone I know to stay away from this dealer. More

Over the past year I have purchased three vehicles from Jim Coleman Toyota and have always had a wonderful experience. All members of the sales, finance, and service teams were exceptional. The whole team Jim Coleman Toyota and have always had a wonderful experience. All members of the sales, finance, and service teams were exceptional. The whole team works with a customer from beginning to end, starting with sales, moving to finance, and even the service team assisted with the purchase by showing me how to work the voice control systems and setting up my Bluetooth capabilities. I cannot say enough good things about my overall experience - I would highly recommend Jim Coleman Toyota! More

After needing to quickly buy a car and searching for a pre-owned Toyota Highlander at no less than 8 Auto Trader listed dealerships in a week, we ventured an hour from home to Jim Coleman Toyota in Bethes pre-owned Toyota Highlander at no less than 8 Auto Trader listed dealerships in a week, we ventured an hour from home to Jim Coleman Toyota in Bethesda, MD. My husband arrived first and called me excitedly saying he'd found his car and "loved" it. He said the salesman, Peter Lee, was extremely accommodating, professional and respectful. When I arrived, Peter greeted us and I immediately felt comfortable. Then, my husband took me for a ride in the bright white '04 Highlander. What I first noticed was how clean it looked and how smooth it rode, especially since we'd had so many with which to compare! Peter did everything to make the transaction as quick and smooth as possible and even suggested we visit the Owners' Information Session taking place in the Service Office right then- at 8:00 p.m. I was impressed by the dedication of the service staff as well and even had one of the sales staff tell us the Service Dept. Mgr., a short no-nonsense woman who took her job very seriously, was rated as one of the best service departments in the country. So, overall, the whole experience was of the highest quality and resulted in my husband getting a great car, all thanks to Jim Coleman in Bethesda, MD. More

Everyone at the dealership was very friendly and very attentive as soon as we walked in. The overall experience was great and I was very happy with the customer service. Peter Lee was extremely helpful a attentive as soon as we walked in. The overall experience was great and I was very happy with the customer service. Peter Lee was extremely helpful and attentive to our concerns. Most car salesmen tend to be pushy and Peter was just the opposite. He was easy to talk to and a great listener. He made sure I was happy with the car and the services they were offering. I felt comfortable and the process was efficient and not rushed. More

purchased used car, then found out the $2750 extended warranty they 'sold' was invalid (they were not authorized to see it) and I am now waiting for a refund of the $2750. The vehicle came with a 3 mont warranty they 'sold' was invalid (they were not authorized to see it) and I am now waiting for a refund of the $2750. The vehicle came with a 3 month/3k warranty - BUT after I had the vehicle inspected I was told it had a bad valve cover gasket. They are refusing to fix it (only 10 days after purchasing it) saying that a bad valve cover gasket is 'normal' for the vehicle. It is costing me $560 to fix it. Dont trust them! More

NEVER AGAIN !!!! to update on my previous expereince, NEVER AGAIN !!!! to update on my previous expereince, I now found out the extended warranty is NOT VALID and NOT AUTHORIZED ... do not trust this d NEVER AGAIN !!!! to update on my previous expereince, I now found out the extended warranty is NOT VALID and NOT AUTHORIZED ... do not trust this dealer, they are shady and will promise you sunshine while delivery xxxx. Wish I could select ZERO stars! ... Purchased a used car (with 3 month, 3k coverage) Selected a 2005 BMW Z4 with 84k miles to test drive and fell in love ... Ben (sales) was excellent, had the answers or got the answers for my many questions and was not pushy at all for the sale. Martin (used car manager) is a waste! - I had to hound him for a part to be replaced that was broken before I pick up the vehicle (details below) He is not honest in his replies, don't trust him. Before picking up my car, the dealer was preparing it for pick-up and broke the passenger vent; I had to point it out to them (they were not up front about it) and had follow the guy through the dealership until I got a written commitment they would fix it. Now a week later, no calls or contact to say the part is in and they will repair/replace it. I finally called them and they said the part is "on order" - poor communication! I called my BMW dealer (Passport BMW) they have the part in stock and it is a 10 minute fix. I don't believe they ever ordered the part. Today had my mechanic (Passport BMW) completed a multi-point inspection and found out the valve cover gasket has a leak, probably something normal with the year/mileage. Called Jim Coleman and informed them of this issue, they say they need to complete the repair YET they are not BMW certified or handle BMW vehicles on their lot often enough for me to trust their mechanics to repair it properly. The same people who broke the vent and were not honest about it. The Service Manager said on the phone 'we can't keep putting money in the car; we are not making much on it'. As a customer it is not my issue if you do not profit on the sale of a vehicle (I will say the price was excellent) BUT I expect professionalism and follow up on customer commitments. Martin (Service Manager) stated there is a leak, but it is not leaking enough to fail a state inspection so it is no covered. They have no obligation to repair it. I also have an extended warranty on the vehicle, they will cover the repair of the valve cover gasket (if Jim Coleman is shady and will not cover it) - just beware! They will try to string you along and not answering questions honestly and accurately. More

This dealer bent backward to find us the truck we wanted, gave us a firm and best price without all the shenanigans involved with some car dealers. The sale staff was courteous and helpful. gave us a firm and best price without all the shenanigans involved with some car dealers. The sale staff was courteous and helpful. More