Jim Ellis Buick GMC Atlanta

ISSUE WITH THE BATTERY Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00 Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00. More

lacksidaysical service Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first. There tbe staff was amazingly helpful and friendly which really made Buick GMC’s service center look bad. The phones weren’t working so when the car was ready for pick up, we couldn’t speak to anyone. Email or text would have been fine, but the I accommodating staff just waited for phone service to work. Upon pick up, I was left in.a waiting room in excess of 45 minutes even though the car was ready. There was no, “I’m sorry you’ve had to wait,” or explanation offered. It was really quite shocking especially after the sales staff had been exceptional during my purchase just a few months ago. Blake Kenya, my salesman, is a perfect 10 and I would use him again. I will never go there again unless I absolutely have to use dealer service. The one exception — I hadn’t been able to figure out how to set the driver’s seat memory and the gentleman from the back (mechanic) was super nice and friendly and showed me how to set it. More

Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More

Finance Experience I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the ve I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the vehicle and didn’t even get any paperwork for the car till the following Tuesday. You all do a great job advertising and staying in communication when someone is looking but once they come in after the sales person the service isn’t a good. I wanted to know options once i purchased on if there was a return policy and your internet person couldn’t answer or get back to me on that. I felt like when i went in to the finance office i was being pressured to get gap coverage which exceeded what i wanted to pay; however, instead of focusing on that and having me feel like i was making a bad decision it would have been better to say you can’t return the vehicle even if the next day. When a customer has to feel like they aren’t important and have to wait 4-5hrs to purchase and then pressure applied on the decision of what they can afford they won’t want to come back to buy again. If it wasn’t for Blake Kenya i would have left because i felt like he valued me as least as a customer. More

Paperwork We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck an We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck and that's when we was informed. They also ran my credit when I was paying cash, on top of that we had to return 3times and still haven't got paperwork for truck that we paid cash for. This was very unacceptable if this is how you treat people who are spending money...i will not tell people about this dealership. More

okay, not amazing Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that t Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that the reason people have their car serviced at a dealership - so its does not impede your day. Drop off the car, jump in your loaner, and off you go. I've had much better service at previous dealerships. More

Encore Cleanliness of dealership. Ricardo was very knowledgeable during my process of buying the Buick Encore. He explained all the features of the car inclu Cleanliness of dealership. Ricardo was very knowledgeable during my process of buying the Buick Encore. He explained all the features of the car including my Bluetooth and Onstar being setup More