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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,627 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,627 reviews
June 28, 2019
Salesmen Ricardo was very professional, the whole process was so easy and quick with finance as well. Even giving us a loaner when are vehicle comes in for fix Ricardo was very professional, the whole process was so easy and quick with finance as well. Even giving us a loaner when are vehicle comes in for fixing an issue. More
by baez6289
Verified Customer
June 27, 2019
Smooth The process was smooth. The price agreed upon over the phone was the same once we arrived at the dealership. Everyone there was extremely nice The process was smooth. The price agreed upon over the phone was the same once we arrived at the dealership. Everyone there was extremely nice. More
by anitsmada69
Employees Worked With
John "DOBS" Nadobny
June 27, 2019
Change of Heart Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided Sales team started off unreasonable but quickly saw that cash talks. Had to make 2 round trips at 1.5 hours e each trip which could have been avoided if they would been more willing to play ball More
by levert.heath
Employees Worked With
Kimberly, Nick
June 26, 2019
Poor Communication My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not no My husband took my car to get an oil change for me. He waited while they did the work. When the service was completed, they texted me but did not notify him. After hours of waiting, he got up to ask when it would be done, and they said they texted him a long time ago. Why they didn't say something to him since he was sitting there the whole time, I do not know. Then when he went to get the car, they had failed to do the complimentary wash, so they took it back to do it and he had to wait some more. My husband was obviously furious, so they gave a "one time courtesy" discount on the oil change that amounted to around a $20-$30 savings. When he got the car (after the complimentary wash), there was a big sticky handprint on the inside driver's side window. Not a great experience to say the least. More
by JMATHESON
Employees Worked With
John Anderson
June 24, 2019
Oil Change First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my o First of all I do not understand why the wait time for an oil change is 2 plus hours, I left a message for the service manager to call me because my oil percentage gauge is still showing 7% evidently they forgot to reset it to 100% they also did not put any antifreeze in my car it was very low, my last 3 visits have been issues. More
by PUNKIN.FROST
Employees Worked With
John Anderson
June 23, 2019
Great process It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! It is nice to know that there are still dealerships that appreciate customers and value not only their business but their time too - thank you!! More
by BETHWEST
June 20, 2019
Superb The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gla The customer service provided was excellent all around. The salesman was patient, knowledgeable, friendly. No haggling to seal the deal and I will gladly return to Jim Ellis Buick. More
by Ginajenkinslove
Employees Worked With
Sam, Cortez Heath, Blake Delacroix Kenya
June 19, 2019
Great staff support Very accommodating staff. No high pressure salesmanship. Good coordination between staff including the sales staff.Felt very comfortable with the p Very accommodating staff. No high pressure salesmanship. Good coordination between staff including the sales staff.Felt very comfortable with the process from the receptionist, to the sales staff and the finance person. Will certainly be recommending your dealership. Hopefully, your service department meets the same professionalism and expectation. Thanks to all More
by jbrockj
Employees Worked With
Unfortunately 2 others whose name I don't remember, Ricardo Nash, Michael Mills
June 18, 2019
GREAT JOB JUYS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS THANKS BRANDON CANNON, KARRON MCGARITY AND HARLEY KINDIG FOR THE GREAT REPAIRS AND PRICING ON MY 14 CADILLAC XTS REPAIRS. I WILL RECOMMEND JILL ELLIS SERVICE CENTER TO EVERYONE!!! More
by SHAYNE LEE
Employees Worked With
BRANDON CANNON, John Anderson, Cortez Heath
June 18, 2019
Not honest Don't care about customers time value it's all about misleading them thinking they are there to help you but once you drive a long distance for servic Don't care about customers time value it's all about misleading them thinking they are there to help you but once you drive a long distance for service . Their customer service is not what I think Mr. Jimmy advertising on TV. More
by CASSANDRABANKSTON
Employees Worked With
Other Employees :
James Buick service Mgr not to be trusted , Dwight Wood, Michael Mills
