Jim Ellis Buick GMC Atlanta

Unevenful In 2015 we bought a GMC Acadia Denali from Jim Ellis, piimarily due to an outstanding experience with the service department repair of our GMC truck a In 2015 we bought a GMC Acadia Denali from Jim Ellis, piimarily due to an outstanding experience with the service department repair of our GMC truck a year earlier. Positive customer service with the Acadia brought us back to Jim Ellis to trade that Acadia for a 2018 Buick Enclave Avenir. From initial online and phone inquiries to test drive, doing the deal, and ultimately taking delivery, we had a very positive experience from Product Specialist, Nina Richardson and all those involved at the dealership. More

Efficient I thought I would have to drop my vehicle off for approximately four hours, instead was advised to that I could just go to the waiting room. The wait I thought I would have to drop my vehicle off for approximately four hours, instead was advised to that I could just go to the waiting room. The wait time was not long at all, and I was very happy for the shorter than expected wait time. More

Brake service Great quick efficient service. Highly Recommend. Kept me apprised the whole time. John was great to work with. Nice guy. Free WiFi and shuttle ser Great quick efficient service. Highly Recommend. Kept me apprised the whole time. John was great to work with. Nice guy. Free WiFi and shuttle service. More

Professional, courteous and efficient. Tom Rickard at Jim Ellis always provides exemplary service. He is an excellent "front person" for the dealership. He is very knowledgeable and wants t Tom Rickard at Jim Ellis always provides exemplary service. He is an excellent "front person" for the dealership. He is very knowledgeable and wants to make sure you understand the work and status of your car More

Great The service counter was great the waiting area was pleasant coffee was good I gave you 4 stars because my tires were rotated but the pressures are al The service counter was great the waiting area was pleasant coffee was good I gave you 4 stars because my tires were rotated but the pressures are all different different pressures in each tire so they never corrected the pressure More

Honest and no pressure Everyone was so great! Our salesman, Ricardo, was great on our test drives. He just answered questions and showed us features. He did not push us on f Everyone was so great! Our salesman, Ricardo, was great on our test drives. He just answered questions and showed us features. He did not push us on financing or try to close the sale. When we got to negotiating the price, he was fair and we had fun. We ended up on a great price. The business manager, Mike, was the same way. Both were transparent throughout the process and were a pleasure to work with. When it’s time for another car, we will definitely stop here again. More

100% professionals Every employee that assisted with the purchase of my 2019 GMC 2500 was 100% helpful, knowledgeable and of the highest integrity!!! GREAT EXPERIENCE , Every employee that assisted with the purchase of my 2019 GMC 2500 was 100% helpful, knowledgeable and of the highest integrity!!! GREAT EXPERIENCE , would encourage everyone in the market for a car or truck to go to this Dealership !!!!!!!! More

Good service which turned into excellent and well satisfied. After waiting for almost 3 hrs before having my car pulled in for service, i got the service mgr involved who advised me. This was on a return trip w After waiting for almost 3 hrs before having my car pulled in for service, i got the service mgr involved who advised me. This was on a return trip when problem should have been fixed the 1st time after waiting 3 hrs. i was given a loaner car by service adviser and it was at empty service manager made things right by putting gas in car to get me started. The problem seems to be corrected the second time at dealer. More

Terrible Post-Purchase Service I am driving around with a paper license plate that expired in September, and it's their fault. Unless you want a headache and feel like risking getti I am driving around with a paper license plate that expired in September, and it's their fault. Unless you want a headache and feel like risking getting pulled over all the time because of your expired license plate, I can't recommend this dealership. We bought a truck here over 80 DAYS ago. Since then, I've received countless emails about "GMC Rewards" and "Sale today" and other inbox-filling promos, but they never respond to the actual issues. We paid a little extra when we bought it to have them handle all of the titling/tag paperwork so we wouldn't have to mess with it. Guess what? I sent the required paperwork over 40 DAYS ago, I was told "I'll check into this as soon as I can" 15 DAYS ago... and the temporary tags EXPIRED over 35 DAYS ago. They haven't responded to *several* emails about this, and they pass the problem up to the next person then down to the other. To this day, they have still not fixed their mistake or offered a solution. I feel scammed. There are plenty of places to buy a GMC in Atlanta, I would stay away from this dealer. The low price IS NOT worth it. More

Awful Service **Updated Review** We're still driving around on a tags that expired over 35 days ago and nobody will respond to our emails or offer a solution to th **Updated Review** We're still driving around on a tags that expired over 35 days ago and nobody will respond to our emails or offer a solution to the problem that Jim Ellis created. Absolutely terrible service. Once they sell you the vehicle, they're done with ya, even if the problem is their fault. Unreal. *Original Review* We knew what we wanted, knew the price we were willing to pay, and didn't want any surprises. John "Dobs" Nadobny got everything together and had it ready when we got there to buy the truck. He got it detailed, filled up, and ready to go as promised. He made the whole transaction as smooth and quick as possible. Mike Mills handled everything in a similarly professional and fast manner. Much appreciated! More