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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,954 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,954 reviews

June 06, 2022

My wife and I had a great experience. After visiting and talking to many different dealerships, Jim Ellis and team worked with us to find my wife the vehicle she was looking for. Thanks More

by Callie4169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
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Jun 09, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2022

Dealing with service writer Drew Peterson is what made my experience a pleasant one. Hope y’all do what it takes to reward that boy and keep him on board…. More

by GPURS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jun 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 03, 2022

Efficient, Respectful, Polite, Professional, Costly but I guess you get what you pay for in this world More

by rcwilburn
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
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Jun 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 02, 2022

Great service! In and Out! All staff was very helpful, courteous and in a positive mood! More

by mondee214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
Report | Print
Jun 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2022

I was treated very well and everything was done for me that could be done. All employees treated me great and I have no complaints at all. Thanks More

by Bobwoeste
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony in parts
Report | Print
Jun 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

June 01, 2022

Beautiful Dealer Ship,staff was very friendly,I felt appreciated as an custermer here,Very very happy.James Stecker was my service advisor he gets 5 stars.thank you. More

by SOUTHI85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker in service., Jeff Ryberg
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Jun 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2022

Terrible! Truck still leaks oil. Charged me for somthing that didn’t fix problem I’m disappointed More

by KEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

May 31, 2022

Excellent review due to attention to detail flow of involved matters focused on seaking final soure More

by new2019gmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr, Drew Pederson
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Jun 02, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Nov 18, 2023 -

new2019gmc responded

Jim Ellis, I find is an above average GMC service and sales company, TRULEY dedicated to individual customer service.

May 30, 2022

The service advisors are always very nice and kept me well informed. I spent more than expected on necessary maintenance More

by CARLATCOPELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez, Drew Pederson
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May 30, 2022 -

CARLATCOPELAND responded

I recommend this service Dept, I had no issues. There inspection of my vehicle was thorough

May 30, 2022

Helpful, quick, friendly service. I took my car to be fixed and it was a much easier process than I expected. More

by Jenna.finn12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
KoriJo Finn
Report | Print
Jun 01, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

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