Jim Ellis Buick GMC Mall of GA

Best experience on buying a vehicle "Cappy" made our experience the most pleasant experience on buying a vehicle ever. He was very attentive to what we were looking for and worked with "Cappy" made our experience the most pleasant experience on buying a vehicle ever. He was very attentive to what we were looking for and worked with us in every way so we could make the purchase. We look forward to working with "Cappy" again on our next vehicle. More

Slow service dept. Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make a Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make an appointment for something as simple as an oil change it shouldn’t take that long. More

Worth the Trip! We drove a nice little clip to see a used vehicle we found online. We had communicated throughout the day and had to change our appointment time due t We drove a nice little clip to see a used vehicle we found online. We had communicated throughout the day and had to change our appointment time due to work schedule and Cappy was very accommodating, professional and friendly throughout the communication. We brought the whole family, dog included, and the whole sales team and staff were great! They went out of their way to make sure our son and even the dog were taken care of during our visit. Due to a specific budget need on our part, I may have offended Cappy on the initial negotiation, but he was again very professional and accommodating taking time to go through the process and very carefully explaining all details involved. Cappy stayed late on our behalf to make sure we were happy and satisfied with our visit and in the end, we were able to make a deal on the vehicle. Thanks to Cappy and Craig, we are another satisfied Jim Ellis customer. I will definitely recommend these guys to friends and family and I am sure we will be back as well when it's time to buy another vehicle. More

Our search for a vehicle. Bill is a very kind guy that is very knowledgeable about the inventory. He took a hour of his time to carefully explain every detail of the vehicles m Bill is a very kind guy that is very knowledgeable about the inventory. He took a hour of his time to carefully explain every detail of the vehicles my wife and I were exploring. He gave us a tour of the facility as well. We are long time Jim Eliis customers but had not purchased from this location. I will say they are what I expected and Bill is your go to guy!!!! More

Excellent Bill was very attentive during our visit. Gave us tour of dealership and answered all questions. Went over everything on truck I was purchasing. Very Bill was very attentive during our visit. Gave us tour of dealership and answered all questions. Went over everything on truck I was purchasing. Very nice gentleman. More

Thank you for a job well done Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehic Everyone with whom I can into contact was extremely helpful and courteous. I got a quote for parts and labor on a Monday and was able to have my vehicle serviced the very next day. My service consultant, Carlos, as well as the technician who took care of my vehicle (running board installation) were amazing. Will definitely be making this my dealership of choice for my service needs!! More

Chevy Silverado Great experience. Told me everything about the truck and was easy going. No pressuring. Communicated well. Will definitely recommend to friends and Great experience. Told me everything about the truck and was easy going. No pressuring. Communicated well. Will definitely recommend to friends and family. Thanks crappy. Love the truck. More

Great Service and Fair Deal! My son found a great price online for a pre-owned truck. The deal seemed too good to be true but when we got to the dealership, I was pleasantly surpr My son found a great price online for a pre-owned truck. The deal seemed too good to be true but when we got to the dealership, I was pleasantly surprised! Cappy was very attentive, informative, and a pleasure to deal with. From the time we walked in until driving away, I just felt good about the whole experience... including the price that they offered for the trade in. My used car experience will definitely lead me to consider buying a new vehicle from Cappy in the future. More

Simple and easy! Cappy was very knowledgeable with information regarding my Infinite purchase. Shelton in finance also made the purchase smooth for me. Isaac helped ou Cappy was very knowledgeable with information regarding my Infinite purchase. Shelton in finance also made the purchase smooth for me. Isaac helped out closing the sale too which I really appreciated. More

Dealership Second Chances I had a bad experience with car dealership and was timid to try it again. Cappy and crew made it an enjoyable experience. Very Professional! I had a bad experience with car dealership and was timid to try it again. Cappy and crew made it an enjoyable experience. Very Professional! More