Jim Ellis Buick GMC Mall of GA

Another A+ Service Experience! The Service Dept personnel have once more given me exceptional service in getting me in and out for sched lubes & oil change plus estimating a mirror The Service Dept personnel have once more given me exceptional service in getting me in and out for sched lubes & oil change plus estimating a mirror repair that is waiting for parts ordered. Thanks for your professionalism and respectfulness! Very much appreciated! More

If you don't need your car back quick Taken my car several times for different repairs/oil changes. Repairs, no matter what it is, takes at least 2 days, usually more. This past repair, a Taken my car several times for different repairs/oil changes. Repairs, no matter what it is, takes at least 2 days, usually more. This past repair, also requested an oil change at the same time, which was not done, even though I asked. When picked up, asked about oil change, told me it would be at least 2 more hours for that! After they already had my car for 4 days! Communication between customer and advisor is not enough. Not sure if the dealership is that busy or not enough technicians, or more training but this dealership needs improvement. More

Service and customer care was great Went in with a check engine light and Sean Garrett took great care of me. He was very knowledgeable and very kind and explained everything to me. The Went in with a check engine light and Sean Garrett took great care of me. He was very knowledgeable and very kind and explained everything to me. The car is running great now very pleased with service. More

Routine oil change and tire rotation I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating wit I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating with tv and snacks plus a computer hookup and free WiFi. They could however off sodas and juice ( pay machine). Water, coffee, tea and cocoa is available complimentary which is great. A pay machine would be an added convenience. More

Expected way more from a GMC delership, subpar service. I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and fr I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and friendly. Needed a second oil change and tire rotation on my 2018 GMC Sierra SLT, dropped car off and when came back noticed that wheels had not been rotated. I had scrapped my rear passenger wheel about 4 days ago and it was still on the same spot. Had to bring it to service tech attention and had to wait longer to get into my truck. I must confess to this day I'm uneasy every time I start my Sierra I thing the dealership did not change the oil and I'm ridding on old oil. I hope that's not the case. More

Recall repair The dealership did the recall repair and then tried selling me on other services that they said I needed but in reality had just had done. The dealership did the recall repair and then tried selling me on other services that they said I needed but in reality had just had done. More

Great Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I c Fast, friendly and efficient. Everything was done within the time promised! My service advisor was thorough and completely knowledgeable. Everyone I came in contact with said hello! More

Service center clean & organized for convenient in and out. Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me Car ready time forecasted by service advisor. Advisor explained service to be completed & gave printout showing service performed. Advisor walked me to my car & invited me back for my next service. More

Perfect Car Buying Experience I had no intentions of purchasing a new truck, and never thought I’d enjoy the experience. However, Jim Ellis was having a deal I couldn’t refused, an I had no intentions of purchasing a new truck, and never thought I’d enjoy the experience. However, Jim Ellis was having a deal I couldn’t refused, and Craig made the whole thing actually enjoyable and easy! In and out in 3 hours, and I’ve never been happier with a new vehicle. Will be returning in the future! More

Best car buying experience This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted This was the best experience. We went to the Dodge dealership down the road and was treated horrible. They were pushy, did not listen to what I wanted and at the end disrespectful. I drove by and just happen to stop by. I spoke to Sami and his team. He was wonderful. Treated me like he wanted my business and listened to my needs. I was a bit worried as to why they were so nice. I did some research thinking they were pulling a fast one on me, but everything added up. The numbers worked and the we closed the deal. I will definitely buy a car here again! More