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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,262 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,262 reviews
January 27, 2020
Great experience I knew what I wanted and reached out to Richard. We traded emails several times and came up with a price. Just like I was hoping I knew what I wanted and reached out to Richard. We traded emails several times and came up with a price. Just like I was hoping More
by MMCPHERSON4
Verified CustomerEmployees Worked With
January 26, 2020
Polite and attentive service. Explained the process of service I received. Snack basket in the waiting area is nice. My car was vacuumed and i was offered a free wash but declined due to time limit service I received. Snack basket in the waiting area is nice. My car was vacuumed and i was offered a free wash but declined due to time limit More
by dawgfanjma
Employees Worked With
January 25, 2020
Mike Hatcher (sales) and David Gonzalez (service) excelled with helping me purchase a new car as well as scheduling my first service. I also appreciate the fact the dealership is super clean and fam excelled with helping me purchase a new car as well as scheduling my first service. I also appreciate the fact the dealership is super clean and family friendly. More
by kp
Employees Worked With
Mike Hatcher, David Gonzalez
January 24, 2020
Service If you want it you'll find with Tom @ J Ellis Buick Tom's service for my vehicle was first rate. My battery had died I called spoke to Tom was set-up with next day service as my call was at 4pm so nex Tom's service for my vehicle was first rate. My battery had died I called spoke to Tom was set-up with next day service as my call was at 4pm so next day 9am was very fast . Check in was just as easy and quick . Tom let me know what the mechanic would do and the time involved as I was a waiting customer. I felt more like a guest as I enjoyed great coffee and snacks if desired, 2 cups and here's Tom your vehicle ready . In short the service department seems well organized and Tom delivered 5 Star service Thank You Jess smith More
by INTRUDER3455
Employees Worked With
Tom Lyden
January 24, 2020
Ed helped me, I recently transferred my service to Jim Ellis because of an awful experience at Nash Chevrolet. Big difference and quality customer service and appreciation. Thanks again. Ellis because of an awful experience at Nash Chevrolet. Big difference and quality customer service and appreciation. Thanks again. More
by MACKJ29
Employees Worked With
David Gonzalez
January 23, 2020
They don't listen to the customer!! Based on my experience , they only listen to the customer when the problem is apparent. I took my vehicle in for a warranty repair and explained about Based on my experience , they only listen to the customer when the problem is apparent. I took my vehicle in for a warranty repair and explained about another issue with my suspension. I told them that it wasn't currently making the noise since the recent rains. The mechanic discounted my diagnosis & said it was probably something rolling around in my toolbox, instead of replacing the shock that is making the popping noise. I guess I'll be looking for a new dealership for my next purchase!! More
by mmccannon75
Employees Worked With
Tom Lyden
January 22, 2020
Most proffesional service i ever went thru They were great, professional, friendly, with no pressure to sell you a truck. I made up my own mind, and thats what i like. A- dealership They were great, professional, friendly, with no pressure to sell you a truck. I made up my own mind, and thats what i like. A- dealership More
by MATTHEW240
January 22, 2020
Excellent Customer Service Steve Eason and team were great to work with. Very knowledgeable and helpful, not too pushy on the sales side. I highly recommend Jim Ellis GMC Mall Steve Eason and team were great to work with. Very knowledgeable and helpful, not too pushy on the sales side. I highly recommend Jim Ellis GMC Mall of GA. More
by ckirk1214
January 20, 2020
The service was fine. Did not have to wait too long. The service was fine. Did not have to wait too long. Making the appointment I believe help save me time. Service man Jim was nice. Thanks! The service was fine. Did not have to wait too long. Making the appointment I believe help save me time. Service man Jim was nice. Thanks! More
by PPGRIFFI
Employees Worked With
Jim
