Jim Ellis Buick GMC Mall of GA

Excepcional Service They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recomme They never disappoint me! They very courteous and knowledgeable about what my car needs. They always have my car ready when they say! I highly recommend them! More

Awesome Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off si Everything was timely and well taken care of. Leo was extremely helpful and professional. They even got me a LYFT to have lunch while a waited off site! More

Quick and professional Even though they didn’t have the truck I wanted they worked with me to build a truck they had into the one I wanted. Even though they didn’t have the truck I wanted they worked with me to build a truck they had into the one I wanted. More

Oil change I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact t I came in for a an oil change and specifically said do NOT rotate my tires. Just had it done. My tires were rotated, Not a big deal, just the fact that I specifically requested that you not. Also don't know why it takes 1 hours and 20 minutes for the service. More

Super customer service After visiting NINE dealerships looking for a family vehicle, we settled on Jim Ellis Buick. We couldn’t have been treated better. The first visit we After visiting NINE dealerships looking for a family vehicle, we settled on Jim Ellis Buick. We couldn’t have been treated better. The first visit we assured them we were just looking at that point. Ben applied no pressure and spent time showing us what we asked to see. Sam came to greet us also without pressure. Just said he hoped to see us in the future. When we went back for another test drive Ben was with another customer but greeted us personally remembering our names. Sam saw us and greeted us warmly also. When found Ben had another customer, instead of asking us to wait he introduced us to Elvin. Elvin got the vehicle we liked so husband could test drive and showed us the vehicle in another color. Bottom line, we purchased the car and were treated very courteously by everyone. Would definitely recommend. And they will be our first stop in future. More

What did I really pay for? Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow servic Took my 2019 AT4 for oil service & tire rotation at 13,000 miles. Tech informed my I needed new air filter, cabin air filter & mass air flow service. On the invoice it also states the truck received a multi point inspection. Day after these services were completed the low washer fluid notification came on. Guess the tech did not check that and makes me wonder what else he didn't check. I looked in my owners Manual, pages 418-420 and at the mileage of 13,000 and nowhere does it state I needed to have anything done except oil & wiper blades change. Why was I sold on these extra filter / misc service add ons? I feel like I've been taken advantage of and will contest the charges of $330.67 with my financial institution. More

Thumbs up I would definitely recommend Jim Ellis if you’re looking to buy a vehicle. I had looked at the truck I wanted earlier that day and when I went back to I would definitely recommend Jim Ellis if you’re looking to buy a vehicle. I had looked at the truck I wanted earlier that day and when I went back to purchase it I was out of there in less than 2 hours. More

Purchased 2019 GMC Sierra AT4 My wife and I had to go to 3 dealerships before we walked into Jim Ellis Buick GMC at the Mall of GA! We almost gave up on our new truck search. Then My wife and I had to go to 3 dealerships before we walked into Jim Ellis Buick GMC at the Mall of GA! We almost gave up on our new truck search. Then we walked into Jim Ellis and was introduced to Alex Benjumea our salesman that started our amazing experience. He listened to some key options we wanted and he matched us with exactly what we wanted. Never once was Alex pushy and forced a sale. He was genuine and his focus was on my wife and I the whole time. That something we did not experience at the other dealerships in the area. We also give a big thumbs up to the sales manager Sami Karaki who gave us the best deal we could find and even through in an extra bonus on the truck! We will only be using Jim Ellis from now on. More

Envision Service Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. Had made an appointment via the internet which apparently did not go thru. Service person got me in and job completed quickly. Nice waiting area. More

Efficiently resolved the issue Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my acce Had a tonneau cover installed earlier this week that needed adjustment. David Gonzalez quickly fit me in and solved the issue. Very happy with my accessory purchase and installation. More