Jim Ellis Buick GMC Mall of GA

Very helpful and informative - best service I’ve received in a while. Ed kept me in the loop and made sure I was satisfied before taking my vehicle back home. in a while. Ed kept me in the loop and made sure I was satisfied before taking my vehicle back home. More

I had a new radio installed on my truck on 12/18/19 with in one week the back up camera is not working l brought it to you guys and you could not duplicate the problem l got back l drove it home I back into in one week the back up camera is not working l brought it to you guys and you could not duplicate the problem l got back l drove it home I back into my driveway and the camera doesn’t work black screen still doesn’t work 1/12/20 not happyMar More

Always excellent service I always feel like a valuable customer at Jim Ellis. Sean Garrett is friendly and informative. Service is always completed in a timely matter and I fe I always feel like a valuable customer at Jim Ellis. Sean Garrett is friendly and informative. Service is always completed in a timely matter and I feel fully informed every step of the way. The waiting area is very comfortable with lots of amenities during your wait. Definitely have a great experience at Jim Ellis More

Glad I stopped in I stopped in to trade in my wife's vehicle because of the service department at her dealership. Instead, I ended up with a pickup of my own, sorry Bab I stopped in to trade in my wife's vehicle because of the service department at her dealership. Instead, I ended up with a pickup of my own, sorry Babe. The staff was professional and courteous. The entire experience will make me come back for our next vehicle. Cappy was awesome!!! More

David is amazing and always a pleasure to work with. He's always very detailed and upfront regarding service. I truly appreciate the continued great service. always very detailed and upfront regarding service. I truly appreciate the continued great service. More

The buying experience at Jim Ellis was great. There was no pressure or the normal games you get at most dealerships. From our salesman to the finance people it was truly a smooth and painless procedure. We no pressure or the normal games you get at most dealerships. From our salesman to the finance people it was truly a smooth and painless procedure. We drove from Greenville SC because of a truck we saw on the web sight and it was worth the drive. When it comes time for another purchase Jim Ellis will be my first stop. More

Brought the car in for an oil change and to look at a few other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were be other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were believable. When said I wanted to know about 6 items, it took 3 days, and still 2 werent addressed. When asked again, they called back with with ntf. Then called back and said tech refused to work in my car!!! He was afraid their was Nike inside. I ex as ones that what he was seeing was only carpet under the 3rd row seating that I couldn't fit vacuum hose attachment to get up. They REFUSED to finish the job and then went in the say the cost to pick it up is the oil change IS $150 For each estimatebifbthe 6 requests!!!! Nothing was tested, thus usvpurektvavtecs guess. Nothing taken apart!! 1:2 want addressed. They did 1 test drive . This is the words , most insulting service ever!!! More

Best Experience Ever Very fxriendy, no pressure shopping. Great sales and finance staff. Very honest...no hidden charges or fees. And the dealership is Immaculate!!!!!! Very fxriendy, no pressure shopping. Great sales and finance staff. Very honest...no hidden charges or fees. And the dealership is Immaculate!!!!!!!!! We highly recommend. More

So happy we fond a great dealership like Jim Ellis! We had been looking to purchase a used Surburban for about a year. Working with other dealerships in the area was getting us nowhere. We decided to tr We had been looking to purchase a used Surburban for about a year. Working with other dealerships in the area was getting us nowhere. We decided to try Jim Ellis. Best call we ever made. Mike Hatcher was awesome! We went in on New Year's eve. The whole process took about 6 hours but was absolutely painless from start to finish. Even the financing department was kind and extremely helpful. When we are ready to purchase again we will not think twice. Jim Ellis is our dealership! Thanks, guys! More

Routine oil change, tire rotation and multi point inspection Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in t Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in the waiting room to inform us that our service was completed. He also reviewed the results of the multi inspection and what services we should consider as a result of the inspection. More