Jim Ellis Buick GMC Mall of GA

Two recalls, my time Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was custom Wait area was clean and comfortable. Staff did not seem to be in good spirits. Very little smiling. Felt like I was a bother. Felt like I was customer 54643289. Chad left Kind of concerned of being in limbo since my service advisor left More

Professional salesman; not at all pushy. Relaxed atmosphere; salesman not pushy; answered all questions we had. Whole process was simple and easy to understand. We will recommend this dealer Relaxed atmosphere; salesman not pushy; answered all questions we had. Whole process was simple and easy to understand. We will recommend this dealer to our friends and family. More

Enclave Service Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and was seen at 9:00. I realize some things are out of our control when we serve the public, but as someone who worked many years in public service all efforts should be made to make sure appointments are met! That being said we have used this dealership for many years before it was Jim Ellis and will probably continue to do so. Sean was extremely helpful and called with two issues found during the visit. Will take Enclave back in two days to finish repairs. More

Overcharged I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we ret I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we returned home. I researched the design problems with the AC hose and explained that the other parts were exchanged elsewhere. After charging me an excessive amount for “double checking the work that was already done”, they finally found the leak in the hose ( which I told them was likely the problem). Again, I believe that I was intentionally overcharged because I brought it elsewhere and feel completely taken advantage of. More

Excellent Dealership Great to work with you are treated like family from the time you enter until you drive away. They are the easiest place I have ever purchased a vehicl Great to work with you are treated like family from the time you enter until you drive away. They are the easiest place I have ever purchased a vehicle More

So easy It was great buying a new SUV. I was not pressured and our salesman knew his stuff. When we got to the finance part our financial lead was awesome. Bo It was great buying a new SUV. I was not pressured and our salesman knew his stuff. When we got to the finance part our financial lead was awesome. Both very insightful and a joy to work with. This was probably the best experience I have had purchasing a vehicle. Thank you so much!!! More

Sean is awesome at Jim Ellis Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. More

Smiling faces. Fun purchase. Cool guys The greeting was wonderful. The buying experience was fun. Had a minor issue with vehicle but Joe Morengo, in a very professional and friendly way, t The greeting was wonderful. The buying experience was fun. Had a minor issue with vehicle but Joe Morengo, in a very professional and friendly way, took care of it. We drove 2 and a half hrs and it was worth it More

Excellent dealership We have bought 4 vehicles from Jim Ellis. We will not go anywhere else. Excellent staff! Courteous, friendly and professional. They always have the b We have bought 4 vehicles from Jim Ellis. We will not go anywhere else. Excellent staff! Courteous, friendly and professional. They always have the best deals on vehicles! More

Satisfaction Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how l Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how long it would take for the necessary repairs. I was satisfied with the service and work done on my car. More