Jim Ellis Buick GMC Mall of GA

Overall Poor Service This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our t This dealership service department as usual is slow to respond for any routine service or repair. They fail to realize that as a paying customer our time is important and follow up is key. If I make an appointment for a previously discussed repair that has already been reviewed by their technician I would expect some sort of followup soon rather than later. I dropped my car off at 8:45am. And didnt hear from those guys until 12pm and that's because I called. Just to find out that my car hadn't been taken back for service...how??? Ridiculous service and this is the norm. It generally takes 2 to 3 hours for a oil change and tire rotation with an appointment. No worries, I won't be back. Faulty repairs and slow service for the 4 repairs I've had is the reason why. Not to add the questionable shuttle service and the poor follow up. Customer service really sucks because you have to force communication. Comfy waiting room though. More

Average I purchased a BMW Z4 from this location. The Dealer's service was Great as far as courtesy and friendliness. However, the disclosure of the car's insp I purchased a BMW Z4 from this location. The Dealer's service was Great as far as courtesy and friendliness. However, the disclosure of the car's inspection was sub-par. The windshield wiper motor was not working, and I was failed to be informed of this. I would have still purchased the vehicle, but a full disclosure would have been nice. More

Oil Change and sound problems issue David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the David with the Service Department was ready for me when I arrived and took notes regarding my questions about intermittent sound issues regarding the radio and blinkers that worked but made no sounds. The Customer Service area was clean and inviting while I waited with snacks and WiFi. David returned at once point and explained how they were addressing the sound issue and advised that my vehicle would be ready in about 30 minutes. When the car was brought around it had been cleaned inside and out and the issue appears to have been fixed! More

Epitome of a excellence I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of I’ve had my 2017 Yukon in several times. I am so thankful that I have found a dealership that is honest and walks in integrity. Thank you Jim Ellis of Buford for always taking care of my family’s mode of transportation and making it safe for me to drive! More

Outstanding Blake Kenya is the man with the plan and jasmine was great with her advice, this team is definitely the A team. If you want quality customer service.. Blake Kenya is the man with the plan and jasmine was great with her advice, this team is definitely the A team. If you want quality customer service...Jim Ellis mall of georgia is the place!!! More

Great service As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the techni As always, my recent service experience at Jim Ellis MOG was excellent. The service advisors are efficient, courteous and professional, and the technicians routinely address my service requests. The complimentary inspections and detailing are a bonus! More

Customer Service Excellence We pick up roughly 20 commercial vehicles a year through these guys and they are top notch! Bryan Rudow has handled our account for the last few year We pick up roughly 20 commercial vehicles a year through these guys and they are top notch! Bryan Rudow has handled our account for the last few years and we could not ask for a better representative. He is very easy to work with and always there to offer advice, ideas and solutions if and when we get into a bind. Highly recommend! More

Clunking noise Service advisor David Gonzalo’s is exceptional as well as the performing tech. Great job and timely. They diagnosed and fixed the problem. Very happy. Service advisor David Gonzalo’s is exceptional as well as the performing tech. Great job and timely. They diagnosed and fixed the problem. Very happy. More

Quick and easy I was in and out with everything in less than two hours. Alan was straight forward and very professional and I appreciate that. No run around on the I I was in and out with everything in less than two hours. Alan was straight forward and very professional and I appreciate that. No run around on the Internet price like I’ve had and heard of at other dealerships. Jasmine also made everything easy. Very personable and friendly unlike other experiences I’ve had. I am very pleased with my experience here and will recommend the dealership, Alan, and Jasmine to friends and family! More

Amazing! Everything & everyone was great as usual. I took my SUV in for a full detail & am very pleased with their service. From the moment you pull up the gre Everything & everyone was great as usual. I took my SUV in for a full detail & am very pleased with their service. From the moment you pull up the great customer service begins. More