Jim Ellis Buick GMC Mall of GA

The Best Experince We Have Had Purchasing A Vehicle. John made our buying experince very easy and fast. He is a very honest, professional, and friendly person. We did not feel pressured at all. I recomme John made our buying experince very easy and fast. He is a very honest, professional, and friendly person. We did not feel pressured at all. I recommend him to anyone looking to purchase a vehicle. We are for sure going to him again for our next purchase. More

Excellent Would definitely recommend this dealership to my friends and family. My time at Jim Ellis was very pleasant and all their employees were very professi Would definitely recommend this dealership to my friends and family. My time at Jim Ellis was very pleasant and all their employees were very professional and courteous. Mr. Allen Cavell was a huge help and was always accessible. Every question I had was answered and he definitely made the whole process as pleasant as possible. Having dealt with many dealerships I definitely recommend this dealership to anyone and would definitely have my business in the future More

Wasted my time Called to order part days before scheduled service. Arrived for scheduled appointment and part was not in. Customer service reps seemed to be more int Called to order part days before scheduled service. Arrived for scheduled appointment and part was not in. Customer service reps seemed to be more interested in socializing with each other then being attentive to customers. Took the morning off from work to have car serviced and no one called to let me know the part was not in nor apologized for the inconvenience. More

Completely Satisfied As always my experience with Jim Ellis GMC Service Department was excellent. They continue to provide easy, friendly and comprehensive service. Never As always my experience with Jim Ellis GMC Service Department was excellent. They continue to provide easy, friendly and comprehensive service. Never any issues with their service. More

Refund for recall work Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received le Turned in paperwork should be 2 week turn around for rebate on work previously performed. Issue turned out to be covered by GMC corporate. Received letter in mail alerting us to issue. More

All around! Craig was awesome! Detailed thorough and fair See him for sure when you are ready to purchase. Zero pressure during the visit. Excelllent Craig was awesome! Detailed thorough and fair See him for sure when you are ready to purchase. Zero pressure during the visit. Excelllent all around place More

First Class Dealership is a first class operation. Scheduled appointmennts are met within minutes of arrival. Service personnel are friendly, efficient and knowle Dealership is a first class operation. Scheduled appointmennts are met within minutes of arrival. Service personnel are friendly, efficient and knowledgeable. Tops in my book. More

ac issues I called for an appointment last Friday and was told Tuesday was the earliest I could come in because they were completely booked up. I arrived and wa I called for an appointment last Friday and was told Tuesday was the earliest I could come in because they were completely booked up. I arrived and was immediately checked in and rental car was brought to me. My Yukon was repaired same day and I returned next morning. More

Our New Chapter The quality and professionalism displayed by Jim Ellis and his staff (Sales Professional Blake & Finance Jasmine), to me, represent the gold standard The quality and professionalism displayed by Jim Ellis and his staff (Sales Professional Blake & Finance Jasmine), to me, represent the gold standard of what customer care and commitment stand for. I will be back to these guys when I purchase my next vehicle. Thanks, Mr. Ellis!!! More

Friendly, Comfortable This is a great dealership for customer service. They greet you immediately, have coffee / snacks / water available, multiple comfortable rooms to wai This is a great dealership for customer service. They greet you immediately, have coffee / snacks / water available, multiple comfortable rooms to wait in. They also have lots of plugs for your devices, and great wifi, makes working while waiting very nice. More