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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,745 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,745 reviews
October 04, 2016
Excellent Ken held my hand through the whole process. I went in without a prayer and drove away in my dream car! He really understands the value of customer ser Ken held my hand through the whole process. I went in without a prayer and drove away in my dream car! He really understands the value of customer service. I drove a rental to the dealership and he even help me take care of dropping it off. Jim Ellis Buick is REALLY lucky to have this guy because I never felt handled or like I was just another commission to him. If you purchase a vehicle from this particular dealer make sure Ken is you're salesman. More
by ayesha_co
Employees Worked With
September 30, 2016
Terrible Experience! Horrible Customer Service! HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new r HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new rear view mirror and to have a small crack in the windshield repaired. The dealership wrote us a "We Owe" for the repairs/replacement. No one contacted us as of August, so we began to call them. I called several times and left multiple messages with no answer or returned call. I finally was able to get someone in service, in September, and was told to bring the vehicle in and that they had ordered the replacement mirror. We took the car to the dealership on September 22nd (almost 2 months from purchase) and the next day another guy called and said they hadn't ordered the mirror and would do so that day. The car was finally repaired on September 29th, almost 2 months from when we purchased it. If we hadn't called them and pressed, I don't think they would have ever called us or honored their "We Owe". There were other minor issues with the brake petal and steering wheel that the salesman said "wouldn't be an issue to have fixed" that dealership refused to repair as well. This was the 2nd vehicle I have purchased from this dealership but will definitely be the last! I would expect better customer service for a repeat customer! I will be filing a formal complaint with the State Attorney General as well. AVOID THIS DEALERSHIP! More
by Brooks1
Employees Worked With
Rebecca ??, Mike Hatcher
September 14, 2016
Bought a new 2016 Yukon SLT Purchased a new 2016 Yukon SLT,we felt comfortable dealing with our sales people. Also feel like we got a good deal.Great place to buy a new car!! Purchased a new 2016 Yukon SLT,we felt comfortable dealing with our sales people. Also feel like we got a good deal.Great place to buy a new car!! More
by Joel1234
July 26, 2016
Courtesy vehicle Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! More
by Stanko
Employees Worked With
July 13, 2016
Purchase & Service Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible prob Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible problems.... My GMC has been excellent! The purchase was easy and great. Not the typical pushy stuff. The dealership is outstanding! Have been to the service dept to complete routine things and Kevin Wellborn has been a pleasure to work with, and the wait times are short. Way to go, this is how vehicle ownership is supposed to be. More
by Chuck
Employees Worked With
Morris Walker
July 06, 2016
A Pleasant trip to Jim Ellis GMC I just bought my new 2016 GMC Acadia with all the bells and whistles you can get. It was actually a pleasent experience. The salesman, Richard Nouri I just bought my new 2016 GMC Acadia with all the bells and whistles you can get. It was actually a pleasent experience. The salesman, Richard Nourie and also the finance manager, Levi couldn't have been more helpful and pleasant to work with. I highly recommend this dealership! More
by NEA BBQ, LLC /Danny Poers
February 08, 2016
Used truck purchase Ken was great. Very friendly and not pushy at all. He helped us out a lot. If you need a vehicle go see Ken. The finance manager was very friendly Ken was great. Very friendly and not pushy at all. He helped us out a lot. If you need a vehicle go see Ken. The finance manager was very friendly as well. More
by Ksamples84
Employees Worked With
October 31, 2015
Awesome experience! It was a very pleasant buying experience. Ken was very professional, helpful, but not pushy! We would definitely return! The price was very reasonable It was a very pleasant buying experience. Ken was very professional, helpful, but not pushy! We would definitely return! The price was very reasonable. We felt Ken and the dealership went above and beyond! More
by Mimbsfamily
Employees Worked With
August 03, 2015
All Talk, No Listening. We recently purchased a vehicle from a Jim Ellis competitor because the salesman at Jim Ellis did not listen at all. On not one, but two occasions, w We recently purchased a vehicle from a Jim Ellis competitor because the salesman at Jim Ellis did not listen at all. On not one, but two occasions, we had our title, trade in, and check in hand and he was given the opportunity to make a sale but failed to do so because he was more interested in talking than listening. Although certain features were important to us, we were open to three different models. This should have given even the most inexperienced salesman a wealth of inventory from which to choose. This particular salesman, however, spent his time spouting off useless tidbits about things that had absolutely no relevance to our search. He was completely unfamiliar with his product, instead apparently using his time to search other dealers' inventory and follow our Craigslist ad to sell our car, in some sort of convoluted effort to prove himself right and us (THE CUSTOMER) wrong. When we left Jim Ellis to go to their competitor, this guy had the nerve to send a text to us that we felt, questioned our honesty. True to form, the text only served to further prove that he still had not HEARD A WORD WE SAID. More
by RMSMITH
Employees Worked With
Mark Holden
May 11, 2015
Great Experience By far the easiest car buying experience I have been through. Everyone from sales to finance was a delight to work with. Thanks so much. By far the easiest car buying experience I have been through. Everyone from sales to finance was a delight to work with. Thanks so much. More
by bharm
Employees Worked With
Ken Wang, Levi Lewis
