Jim Ellis Buick GMC Mall of GA - Service Center

Drew P. is my service adviser. Great guy. Keeps me update and informed on all my service needs. Does a great job. Would recommend to anyone. and informed on all my service needs. Does a great job. Would recommend to anyone. More

I was lucky enough to go into the service department and speak with David Gonzalez. David was extremely thorough and explained everything and put my mind at ease with dropping my truck off for service when speak with David Gonzalez. David was extremely thorough and explained everything and put my mind at ease with dropping my truck off for service when I was not exactly sure what the problem with the vehicle was. He also had two recalls fixed in an extremely timely manner More

I feel like the price out the door is always more than previously discussed and the time amount that I have to wait it’s always longer than actually told to me yesterday I was told an hour and a half and previously discussed and the time amount that I have to wait it’s always longer than actually told to me yesterday I was told an hour and a half and I waited for over four hours and I came out of there spending about $50 more than was actually told that I would need to spend so I probably would not recommend the service department More

We did have a misunderstanding initially, but once the problem was recognized your service team stepped in and resolved the issue. I was impressed at the sincerity of the people involved and their willin problem was recognized your service team stepped in and resolved the issue. I was impressed at the sincerity of the people involved and their willingness to jump in, roll up there sleeves and took care of the issue with alacrity. I am very happy with the outcome. You listened and restored my faith in Jim Ellis Buick. Thank you, John LaBate More

Easy to make appointment. I was greeted right away and told how long it should be. They got my car in and done in a reasonable time frame. told how long it should be. They got my car in and done in a reasonable time frame. More

Prompt attention to customers requirements and timeframe Very knowledgeable and professional in there approach to the vehicles upcoming suggested service recommendations. Explanation of each item in detail Very knowledgeable and professional in there approach to the vehicles upcoming suggested service recommendations. Explanation of each item in detail along with asking the customer if they have any questions More

As always the staff is competent and friendly. Service department is efficient and capable. Waiting area is clean and spacious. I like the happy hour for having service performed on my vehicle. department is efficient and capable. Waiting area is clean and spacious. I like the happy hour for having service performed on my vehicle. More

Very clean waiting room. I would recommend this service department. Drew was very helpful, and they did not let me just wait until someone approached me to get checked in. Of course, we likes tompay a lot department. Drew was very helpful, and they did not let me just wait until someone approached me to get checked in. Of course, we likes tompay a lot of money on repairs,but I do have an older car. More

Best in Gwinnett County, David and Sean made sure my daughter was back on the road after major repairs in a timely manner. Excellent price for work performed. We are always pleasantly surprised by the g daughter was back on the road after major repairs in a timely manner. Excellent price for work performed. We are always pleasantly surprised by the great staff @ Jim Ellis. More

I had shared an experience with the dealership and they went above and beyond to fix the situation and make it right! Very impressed and look forward to using this dealer again in the future. They definit went above and beyond to fix the situation and make it right! Very impressed and look forward to using this dealer again in the future. They definitely care. More