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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 04, 2021

Tate is wonderful and very friendly and good at his job and knowledgeable and I’ll keep writing until I hit the 25 word minimum More

by L_WOELK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Mar 06, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2021

Excellent service and good to work with. Took good care of my vehicle in service clean and thoughtful. Thank you Ed for caring for my truck More

by JACK2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 02, 2021

I have been completely satisfied by the services that I have received from Jum Ellis GMC. This includes the mechanical and electronic services. And, of course, the personnel that have addressed all of my 2 More

by dickocav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Mar 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

February 26, 2021

Tate and staff were quick and efficient. Was there the length of time told and waiting area was clean and tidy. Thank you for service More

by Luvukbball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Feb 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. We sincerely value your business and look forward to your next visit!

February 25, 2021

Drew P. is my service adviser. Great guy. Keeps me update and informed on all my service needs. Does a great job. Would recommend to anyone. More

by scottparr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Feb 26, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 18, 2021

I was lucky enough to go into the service department and speak with David Gonzalez. David was extremely thorough and explained everything and put my mind at ease with dropping my truck off for service when More

by MENGLISH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Feb 19, 2021 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 18, 2021

I feel like the price out the door is always more than previously discussed and the time amount that I have to wait it’s always longer than actually told to me yesterday I was told an hour and a half and More

by ROBINMCLAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melvin Perez-tech, Drew Pederson
Mar 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our manager at (770) 884-4641 so we can make your experience a positive one.

February 18, 2021

We did have a misunderstanding initially, but once the problem was recognized your service team stepped in and resolved the issue. I was impressed at the sincerity of the people involved and their willin More

by JACKANDANGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Drew Pederson
Feb 19, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2021

Easy to make appointment. I was greeted right away and told how long it should be. They got my car in and done in a reasonable time frame. More

by ELLI6957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Feb 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall Of Georgia! If you're ever in need of more help, please let us know!

February 12, 2021

Prompt attention to customers requirements and timeframe Very knowledgeable and professional in there approach to the vehicles upcoming suggested service recommendations. Explanation of each item in detail More

by JAMESKEMBREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Feb 15, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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