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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,317 Reviews

2,317 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 01, 2020

Jim Ellis Service sets the standard for others to follow. They are courteous as well as flexible willing to meet a customer's sometimes erratic schedule. This was my first encounter with Jorge Banos More

by achybod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos
Oct 10, 2020 -

Jim Ellis Buick GMC Mall of GA responded

Wow, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!

September 30, 2020

I always receive excellent customer service at Jim Ellis MOG. Tate was professional and polite. He made sure all of our concerns were addressed. Outstanding customer service. More

by RGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate
September 29, 2020

Sales Javon, Sam, Jason and the sales team are all Top notch. Had a post transaction issue and they stepped up big time and were willing to do the right thing. Fortunately, the issue appears resolved but More

by dsmyrie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Henderson, David Gonzalez, Sean Garrett
September 29, 2020

Everyone was professional, knowledgeable and cordial. This goes for the employees, all the way up to GM Jason Dowdy. We have purchased several cars here and will happily continue to do so. In fact, we’ll More

by John and Linda Rack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

Good battery service at a fair price. At 1 hour to complete, it was a little slow. But everything else was great. Nice waiting area, too! More

by JAYP1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

Tate is a constant professional from start to finish, he make sure all the points are explained fully. I would not hesitate to refer someone. More

by HUB42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
September 27, 2020

Excellent service at this location. My service manager Drew was outstanding in keeping mr informed about the status of my vehicles maintenance and charges. Always a professional and friendly environment! More

by rbgoodjoin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson, Sean Garrett
September 25, 2020

David is very responsive, listens and helpful to explain and educate. Thank you very much for having a professional such as David on your team- We are pleased that he is our service advisor More

by CHERIEPRITCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
September 25, 2020

Impressed with cleanliness of facilities. Several staff member assigned to different areas were noticed. Especially impressed with. Ed Barness, service advisor, who stayed with me and provided detail aspec More

by JIMARNOLD55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Barness
September 23, 2020

Tate was professional and included the right stakeholders to fix the issues, I was having with my vehicle. Many thanks to Tate's attention to detail. More

by locksmith1289
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tate Gardener
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