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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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March 25, 2019
Needs Improvement Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to fi Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to find the problem you advised them of. Doubt they really even look. Sad that I bought my truck there but will not be back because I do not trust them. More
by CASPER02073
Verified CustomerEmployees Worked With
Tom Lyden
March 25, 2019
Very underwhelmed with this experience Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this visit More
by JULES22LANGLEY
Employees Worked With
Tom Lyden
March 25, 2019
Professional and knowledgeable. Clean service area! I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgea I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgeable and lets me know what is going on every step of the way. On this visit I was browsing the showroom and Fred Lovette took time to explain towing package options to me. Even though he was not going to make a sale to me he took the time to educate me. More
by BETHC9485
March 24, 2019
Received good and timely service. While driving home from work, my car begin making a funny noise and slowing down. It would not go over 40 miles per hour. I turned into Jim Ellis de While driving home from work, my car begin making a funny noise and slowing down. It would not go over 40 miles per hour. I turned into Jim Ellis dealership. It was time for that department to close, but Mr James Stecker took the time to help me and showed concern in explaining how and when my car could be service. More
by LINDAELLIS2015
March 23, 2019
poor experience I felt that the communication wasn't great. I had to call multiple times to get feedback. David did ok with communication, but he was overwhelmed. The I felt that the communication wasn't great. I had to call multiple times to get feedback. David did ok with communication, but he was overwhelmed. The service rep that I spoke to, Andrea, was actually rude. I understood that it was a busy day, but she felt the need to let me know that I would be waiting for over 2 days until they can get to my car because I didn't have an appointment. She also added that they don't keep the parts to my car in the back. I had to end the conversation and wait until the following to hear from David. The issue that I had was a battery cable that needed replacing. David proceeded to tell me that the gaskets in my engine were leaking oil, that it would cost me $4000. I have never seen any evidence of any oil leak. My trust in your staff has been diminished so I'll be seeking a new service center. More
by RALPH.GIORDANI
Employees Worked With
Andrea, David Gonzalez
March 22, 2019
Business as usual I usually avoid everyone else in the service department and go directly to Sean. His knowledge and customer service are on point! I am sure the other I usually avoid everyone else in the service department and go directly to Sean. His knowledge and customer service are on point! I am sure the other service personnel are just as great, I have no experience with anyone else yet. More
by Jeremy B
Employees Worked With
Sean Garrett
March 22, 2019
Quality Work The service department at Jim Ellis Mall of Georgia always provides quality repair work performed by highly trained professionals. Work is always com The service department at Jim Ellis Mall of Georgia always provides quality repair work performed by highly trained professionals. Work is always completed in a timely manner. More
by BCAROLBLISSITT
Employees Worked With
David Gonzalez
March 22, 2019
Oil change I continue to receive efficient, prompt service with friendly and attentive service writers. The facility is clean and professional. It's always a b I continue to receive efficient, prompt service with friendly and attentive service writers. The facility is clean and professional. It's always a better experience here with routine oil changes than going to an oil change facility. More
by Chris
Employees Worked With
David Blood
March 22, 2019
Disgnosed my problem Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle in for repair and service More
by MOUTLER
March 22, 2019
Tech and service guys were able to resolve my issue. I'm a repeat for over 5 yrs. I have purchased 3 vehicles from this dealer ship. Sam Karaki has always taken great care of us. Servicing my vehicles h I'm a repeat for over 5 yrs. I have purchased 3 vehicles from this dealer ship. Sam Karaki has always taken great care of us. Servicing my vehicles has always been handled very well. There was a small issue on my last visit. I noticed some scratches on rear of the truck bed near the tail light. Look like some type of hose might of rub up against the truck. I think that i can buff it out. More
by PETER52869
Employees Worked With
Sean Garrett
