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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,285 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,285 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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March 14, 2019
Service The service writer did not communicate effectively with me. It took over 3 hours for them to run diagnostics on my vehicle to determine what was wrong The service writer did not communicate effectively with me. It took over 3 hours for them to run diagnostics on my vehicle to determine what was wrong with it. He never communicated with me at all until I sought him out after 3 hours to see if anything had been determined yet. This is absurd and very rude. This is not the first time I have had an identical experience at this dealership's service department. Apparently their definition of an excellent experience and mine are very different. They have little regard for their customer's time. I fault management for this sad state of affairs. No leadership tends to lend itself to poor quality service to customers. More
by COOK.CYNTHIA1980
Verified CustomerEmployees Worked With
David Blood
March 14, 2019
Made a disaster a very tolerable experience When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talkin When you go in for an oil change, you don't expect to come out with a mear $3,000 bill. Well that is what happened to me. subsequently, after talking with Chris Stout, the manager I was dealing with, I understood much more clearly what had happened and the consequences of it. Chris wa clearly the most knowledgeable and helpful person I have ever dealt with at any car repair service I have ever dealt with. I asked a lot of questions which, without hesitation, he answered clearly and completely. I cannot forget to mention David Blood who put the whole thing in perspective by relating it to his experiences with this issue. I always have excellent experiences in my dealing with the Jim ellis family of employees. More
by georgebs
Employees Worked With
Chris Stout, David Blood
March 14, 2019
Transmission program upgrade I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmissio I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmission to with new setting yo help with this problem. So far this service has solve the problem. Thanks to James Stecker for setting this up. He is a very good service advisor. More
by GKESLER2944
Employees Worked With
March 13, 2019
Excellent service and friendly staff I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and I utilized the service staff to move my existing truck cap over to my newly purchased vehicle. They were able to get this done in about and hour and they did great work for me. More
by MICHAEL_MENGELING
Employees Worked With
David Gonzalez
March 12, 2019
Oil Change Service Standard oil change appears to be done correctly. Check in counter time was very fast. Wait time was reasonable. Check out counter was fast Service re Standard oil change appears to be done correctly. Check in counter time was very fast. Wait time was reasonable. Check out counter was fast Service representative was efficient. More
by GARYLSTOWE
Employees Worked With
Chris Stout
March 12, 2019
Awesome Service First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be add First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be addressed outside of the normal service, Sean made sure to go above and beyond to help us understand what needed to be fixed and the satisfaction of knowing we were in great hands. More
by TBIRS31
Employees Worked With
Sean Garrett, Jasmine Abreu
March 12, 2019
Rude service advisor I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean y I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean yesterday that will be the last vehicle that you see from us after sean threw her credit card and paperwork to her I guess I have to start going to private shops to do my services and work on my vehicles wish I have three Chevy products and I just bought a 2017 camaro from you guys but the salesman was a lot better then sean. More
by LAUIGNAP
Employees Worked With
Sean Garrett
March 11, 2019
Upscale upscale upsale First of all the truck is mine, Debbie's, Not Joel's. I've told them several times. This is also my email. It was a 6 hour trip and service for me si First of all the truck is mine, Debbie's, Not Joel's. I've told them several times. This is also my email. It was a 6 hour trip and service for me since I live north of Jasper. I felt like the service rep was a little cocky and thought money was no object. We are retired. I felt like he just wanted to upsell services that I won't need for another 6,000 miles. I liked my buying experience at the dealership but will choose so.ewhere close to ho.e for service More
by GERBERSDA
Employees Worked With
Sean Garrett
March 10, 2019
Oil change & rotate tires Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 More
by MFETCHIN95
Employees Worked With
David Gonzalez
March 10, 2019
Great Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you More
by RUDOW
