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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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March 12, 2019
Awesome Service First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be add First time coming in to get my truck serviced and was promptly greeted and assisted. Although there were some additional things that needed to be addressed outside of the normal service, Sean made sure to go above and beyond to help us understand what needed to be fixed and the satisfaction of knowing we were in great hands. More
by TBIRS31
Verified CustomerEmployees Worked With
Sean Garrett, Jasmine Abreu
March 12, 2019
Rude service advisor I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean y I stop going to Rick Hendrick Chevrolet and we start bringing our vehicles to Jim Ellis but wit the experience that my wife have yesterday with Sean yesterday that will be the last vehicle that you see from us after sean threw her credit card and paperwork to her I guess I have to start going to private shops to do my services and work on my vehicles wish I have three Chevy products and I just bought a 2017 camaro from you guys but the salesman was a lot better then sean. More
by LAUIGNAP
Employees Worked With
Sean Garrett
March 11, 2019
Upscale upscale upsale First of all the truck is mine, Debbie's, Not Joel's. I've told them several times. This is also my email. It was a 6 hour trip and service for me si First of all the truck is mine, Debbie's, Not Joel's. I've told them several times. This is also my email. It was a 6 hour trip and service for me since I live north of Jasper. I felt like the service rep was a little cocky and thought money was no object. We are retired. I felt like he just wanted to upsell services that I won't need for another 6,000 miles. I liked my buying experience at the dealership but will choose so.ewhere close to ho.e for service More
by GERBERSDA
Employees Worked With
Sean Garrett
March 10, 2019
Great Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you Took my vehicle to Chris and service manager Ron . They ordered the new part for my vehicle, call me when I came in, and repaired it, Thank you More
by RUDOW
March 10, 2019
Oil change & rotate tires Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 Service was good but there's always room for improvement.. For my very first time to this location , my overall thought is that was pretty good 😊 More
by MFETCHIN95
Employees Worked With
David Gonzalez
March 09, 2019
Car service Got there for my appointment at 945 and they said it would take a little over than originally told due to air compressor going out. They were very upf Got there for my appointment at 945 and they said it would take a little over than originally told due to air compressor going out. They were very upfront and honest about the delay wjmhixh was very much appreciated. It ended up not taking as long as they thought which was awesome! Unfortunately they couldn’t wash my car as the wash went down as well. Considering all the negatives coming st then The guy that helped me from beginning to end was very helpful, honest and made light of the situation which made it car free and not stressful for me! Great service always and glad to be part of the Jim Ellis family! More
by LEIGHANNRUSSELL11
Employees Worked With
Sean Garrett
March 09, 2019
Fantastic!!! I've been going there for 4 years now a never had a y issues. They have great customer service and do an outstanding job with my vehicle maintenance I've been going there for 4 years now a never had a y issues. They have great customer service and do an outstanding job with my vehicle maintenance. More
by TYELCID94
Employees Worked With
David Gonzalez
March 05, 2019
Lack of knowledge on service reps Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told n Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told no why would we do that. Also rep said look they did a great job on the seal is tighter now as he was pulling on the door when they changed the rubber on my window. Also had no clue what a ultrasonic test was. I had to tell him what it did. Second time in and both times made to feel my concerns were not important and not wanting to really have them checked out. Made excuses for everything it said. Patrick is the only one with knowledge and listened to everything I had to say. He was wonderful James was very nice and polite but had no glue what was fixed on my car More
by MIKE.DESROCHES1
March 05, 2019
Highly recommended Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few min Great service. Vehicle was finished before scheduled. David called several times to let me know the progress of the repair. Only had to wait a few minutes for my truck to be brought around. Everyone was very courteous More
by AADAMWADE
Employees Worked With
David Gonzalez
March 02, 2019
Different levels of service I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now bot I brought in a vehicle that needed a new battery fuse box and we also had 1 of 2 TVs not working. After it was changed we were told that sorry now both TVs aren’t working and if you want us to keep looking it’s 140/hour. Why would I have to pay when I brought it in working?? Jessica was combative, argumentative, and rude. Luckily, when I asked for the service manager and general managers phone numbers Sean stepped in. Give Sean a raise. He set us up in a loaner and called the next day to tell us 1 tv was working but there were problems with the second and gave us price for replacement. Thank you Sean! All we wanted was the car returned to us the way we brought it in. Jessica’s name is not listed below....... More
by SHANNONTAYLOR0
Employees Worked With
Jessica, Sean Garrett
