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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,281 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,281 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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January 01, 2019
Great Service Great service. I was checked in and waited in the customer lounge while my service was being completed. Sean kept me informed regarding the service I Great service. I was checked in and waited in the customer lounge while my service was being completed. Sean kept me informed regarding the service I was having performed throughout the entire process. Very pleased with the service and turnaround time. Overall cost was less than I had expected. More
by OnTheRoadAgain
Verified CustomerEmployees Worked With
Kyle Powell, Technician, Sean Garrett
December 31, 2018
Sean took me in as a walk in and got me taken care of quickl I purchased a new Yukon Denali that one of my key remotes was inoperative. Sean took care of the issues even though I did not have an appointment and I purchased a new Yukon Denali that one of my key remotes was inoperative. Sean took care of the issues even though I did not have an appointment and it was late afternoon on a Friday. How awesome is that level of service! More
by alanf0
Employees Worked With
Other Employees :
Jason Hoychick, Rebecca Tipton, Jeff Ryberg, Sean Garrett, Jasmine Abreu
December 29, 2018
Jim Ellis took great care of me and my care. Jim Ellis takes pride in helping their customers. They go out of their way to make sure everything right for you before you leave. Customer Service Jim Ellis takes pride in helping their customers. They go out of their way to make sure everything right for you before you leave. Customer Service is A #1 More
by KYLETURNER00
Employees Worked With
Bernie Gonzalez, Chris Stout
December 28, 2018
Have had my car serviced here multiple times. Fast service when having an appointment. Works with your warranty even if it's not through them. No issues, great place when I need to have things don Fast service when having an appointment. Works with your warranty even if it's not through them. No issues, great place when I need to have things done. More
by ALEXALVARADO2001
Employees Worked With
David Gonzalez
December 28, 2018
Waiting Area is comfortable The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it wa The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it was assumed that I didn't need it or cared. More
by JAMIE32
Employees Worked With
David Blood
December 28, 2018
Not Happy. 2.5 hr wait (with an appt) for an oil change. When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wa When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wait over 2.5 hours for the service. I had also been smelling a strong mold odor coming from my ventilation system for several months, and my son was experiencing headaches every time he rode in my truck. At the same time, I complained that I was hearing large amounts of water sloshing back and forth in the front end of the truck when the vehicle turns. Turns out the problem is a defective sludge tank pump (I think that's what they told me) that GMC knew about the problem and was working on a fix. Back to the mold issue: As it turns out, my cabin air filters were complete saturated in water and covered in mold. I've never had this problem before in any other vehicles I've owned, and you can't tell me that it's a coincidence that I have a water drainage issue in my front end, and it isn't tied to cabin air filters being saturated in water and mold. This was supposed to be a free service call, but instead I was forced to pay $100 for new cabin filters that I believe were ruined by an issue GMC is aware of. I believe GMC should have covered the cost of the filters, and should have thoroughly sprayed and cleaned out my air duct system at no charge, at least until the water purge solution is developed. I've been disappointed from the start with my purchase of the 2017 GMC Canyon, and it keeps going downhill. Can't wait until my lease is up... More
by BLAKE.PHILLIPS
December 27, 2018
Follow-up to Previous Repair Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issu Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issue at a very fair price. More
by CRAIGASMITH
Employees Worked With
David Gonzalez
December 27, 2018
Oil change Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship on a new vehicle. You More
by woodall94
Employees Worked With
David Gonzalez
December 27, 2018
Fixed a check engine light and wiper switch Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. More
by S.PASS
Employees Worked With
Sean Garrett
December 25, 2018
Recent service Very professional and service oriented service center. Accommodations while you wait are great too. David was superb in making sure that everything I Very professional and service oriented service center. Accommodations while you wait are great too. David was superb in making sure that everything I need was taken care of and he did a good job of keeping me informed of the progress of my vehicle. Also let me know what my next service needs are so that I can keep truck running well. More
by Derek G
Employees Worked With
David Gonzalez
