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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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December 20, 2018

Pleasant, helpful personnel but a credit miscommunication James the service manager was very good at explaining the work they were recommending. As far as I know the work done will be good. Waiting accommod More

by ALANCROWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I apologize they were unable to apply the points. Please come see us for any future needs.

December 14, 2018

Great Costumer Service Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it More

by Alberto Vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Marszalek, Nasser Saban-Saban, Seymour Content
Dec 19, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

December 13, 2018

Services were provided as agreed upon at price negoiated. The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No More

by RANDY.D.FOWLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Mr. Fowler, Thank you for your honest feedback .You are correct that your vehicle is supposed to be ran through the automatic wash and the front mats to be vacuumed. Please come by when you get moment so we can do that for you! We appreciate your business and hope you have a great day!

December 12, 2018

Great! Sean was wonderful as usual! My only negative is the lady that checked in the loaner . I had asked to get my copy back of my credit card and driver li More

by AALDERMAN1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Dec 13, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for you honest feedback! We apologize for that experience and we have addressed it with our team. We appreciate your business and hope you have a great day!

Dec 14, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 11, 2018

You can count on excellent service Jim Ellis service has always been there when we needed them. From regular service to emergency service. We had an unexpected dead battery. Once the More

by DAVEYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Dec 13, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your comments keep us motivated and working hard for all our guests, Dave! Thank you so much for choosing Jim Ellis Buick GMC Mall of GA as your first choice for service!

Dec 13, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 11, 2018

Great Service Department I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my app More

by LINDA_ROBERTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Dec 14, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear that everything was completed quickly and to your satisfaction! We're looking forward to your next visit with us!

December 10, 2018

Customer service is always friendly , positive and polite. Sean always greets me with a smile. He is outstanding customer service rep. I would recommend him to other customers. More

by DAVIDINGA2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Dec 12, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope you have a great day!

December 08, 2018

Service department Excellent experience with the service department. Brought my truck in for first time service. Work was done as I requested in the time frame the servi More

by JRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Wright
Dec 10, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

December 07, 2018

Excellent Service The service I receive is always above standard. James does an excellent job in seeing that my auto needs are met. He keeps me posted on any new work More

by TERRI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2018 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Buick GMC Mall of GA as your first choice for service!

December 07, 2018

Excellent customer service Service advisor was very attentive and prompt. Took care of my concerns without me have to follow up. No unnecessary up sale of service, even if there More

by STOREOPSSAP-SANKAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Dance
Dec 08, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

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