Jim Ellis Buick GMC Mall of GA - Service Center

I would like to send a notification of great customer service and great work candle by service department representative Tom. He did a great job of notifying me of what my issues were with my vehicle and service and great work candle by service department representative Tom. He did a great job of notifying me of what my issues were with my vehicle and making sure that they were taken care of. We really appreciate all you’ve done for us Tom! If you have an issue with your GMC, take it over to Jim, Ellis Mall of Georgia, Buford and let Tom and his guys take care of you!🤩🤩🤩🤩🤩 More

Love the dealership. This was my first time with service and it was was awkward. It took too long for the Ed to acknowledge us for checking in. At the end of the service This was my first time with service and it was was awkward. It took too long for the Ed to acknowledge us for checking in. At the end of the service cost, Ed was more cordial. More

Nothing but praise for taking care of my vehicle. Professional and courtesy . Thank you Professional and courtesy . Thank you More

James was very attentive and addressed all of my concerns that I brought my vehicle to the dealership to correct that I brought my vehicle to the dealership to correct More

I had my truck there 2 times for warning lights and we still haven't figured out how to fix it .... I don't think the service technician spent enough time on it to fix it... later that evening I had the s still haven't figured out how to fix it .... I don't think the service technician spent enough time on it to fix it... later that evening I had the same problem with the alarms/ warnings that was not diagnosed.... I like the dealership.... bought my wife a car there... service department I am little disappointed with. More

My visit was warm and welcoming. It was my first service visit for my new car, and everyone was so friendly and professional. It was my first service visit for my new car, and everyone was so friendly and professional. More

I explained to Ed that I love to bring my truck back to GMC for servicing, but that I was not able to wait three hours for an oil change and that this visit would in fact determine whether I came back or t GMC for servicing, but that I was not able to wait three hours for an oil change and that this visit would in fact determine whether I came back or took my truck somewhere else for service. I explained to Ed That I was not able to Miss three paid hours from work to have my oil changed plus pay over $100 for an oil change. Ed made sure I got right in at 7:30 for my appointment and my truck was ready by 8:35. Kudos to Ed for speeding up the process. More

First experience. Nice people, but I waited over 2 1/2 hours (with an appointment) for an oil/filter change. Nice people, but I waited over 2 1/2 hours (with an appointment) for an oil/filter change. More

I understand that you (as a business) need to make money to continue to operate, but your fees are laughable. I feel bad for people that need to rely on your service department for maintenance. to continue to operate, but your fees are laughable. I feel bad for people that need to rely on your service department for maintenance. More

Dealership made up for their failures to correct problems. Wouldn't have had to had the problems been corrected initially. problems. Wouldn't have had to had the problems been corrected initially. More