Jim Ellis Buick GMC Mall of GA - Service Center

Charles was incredibly helpful, and friendly, making the service process easy and efficient. Outstanding customer support!! service process easy and efficient. Outstanding customer support!! More

Knows the best way to approach and handle any problems that may arise with any service work. that may arise with any service work. More

The service advisor and service manager are very respectful and courteous. They responded to phone calls promptly. respectful and courteous. They responded to phone calls promptly. More

Very professional and helpful! I've used this service for all of my work on the Enclave....always very pleased! I've used this service for all of my work on the Enclave....always very pleased! More

Great service team. Love the new videos for customer review. Valet service is much appreciated. Love the new videos for customer review. Valet service is much appreciated. More

No one ever called to say vehicle is ready. Call 3 times finally get ahold of someone and they told the me the guy who checked me in should have called but he wasn't in today ( day before thank Call 3 times finally get ahold of someone and they told the me the guy who checked me in should have called but he wasn't in today ( day before thanksgiving). I specifically said I needed the vehicle the evening before and he said he would call, ever called. Show up to pick truck up and front tires inflated to 70 lbs , rear to 55. Rotated tires but didn't inflate properly. Get in car and the drivers seat was covered in plastic but passenger seat where tech probably leaned in to get the tire lock had grease all over it in several parts of the seat where he was obviously leaning in get look for the wheel lock. More

Had appt at 7:30. Spoke with Tom twice before noon. At early afternoon up until 5:30 -6:00 I called with promise that someone would call me back. No return calls. My c Spoke with Tom twice before noon. At early afternoon up until 5:30 -6:00 I called with promise that someone would call me back. No return calls. My car stayed overnight but found out it was ready at 6 but no one called to let me know. A part needed was ordered but I haven't heard from anyone yet to let me know if they ever received needed part. More

Already did in a previous survey. Lacks professionalism, empathy to customers, and doesn't understand the importance of training on the job instead of relying on previous experience Lacks professionalism, empathy to customers, and doesn't understand the importance of training on the job instead of relying on previous experience More

Terrible. Disappointing. Expected better. People need better training to handle and attend customers as it is clear that there’s a lot of miscommunication. Dur Disappointing. Expected better. People need better training to handle and attend customers as it is clear that there’s a lot of miscommunication. During my last visit there’s not much I can say/comment on, since there was basically nothing done except that my tire was inspected & the end result was the same. More

good service i would recommend this service center. It was easy to make an appointment. It was easy to make an appointment. More