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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,304 Reviews

2,304 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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September 26, 2023

We’ve been very happy with the level of service we have received at Jim Ellis GMC. More

by dpschnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

September 26, 2023

I have purchased 2 vehicles at Jim Ellis it has been the best buying experience I have ever had buying a vehicle. More

by jasonnation74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

September 26, 2023

My needs were taken care of expediently, and I felt the price charged was fair. My service advisor was very courteous and knowledgeable, and kept me informed throughout the process. More

by KATERTOTSMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction!

September 26, 2023

Quick service. Melissa was warm and had a pleasant personality. Would definitely go back with having Melissa as my service tech in mind. More

by MILPUNK13
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

September 25, 2023

Ed was such a great person, he show people skills and he was a humble person and helped me to understand my car needs for future maintenance. He got me in and out pretty quickly. Great guy! More

by tessie.chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

September 23, 2023

Excellent Customer Service. All the staff are very polite, respectful and willing to go above and beyond. This dealership truely values its customers. More

by HITHENB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Vidal
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

September 23, 2023

Good customer service , polite staff , easy to make an appointment. Very clean and well maintained dealership More

by sherribrown2813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 22, 2023

Great service clean and quick did have an issue with a service advisor can’t remember name cause he was most interested in me arriving late for my appointment vs welcoming me on my first time at the servi More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tool
Sep 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

September 19, 2023

Always great and timely service. Nice waiting area. Communicates the issue and pricing for service thoroughly. More

by JAMILAH1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 19, 2023

Service was good, surprised about high pricing for aero e and accessories for my GMC Denali More

by TMKKDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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