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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,359 Reviews
Call Service Center (770) 872-6272

2,359 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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November 07, 2023

The dealership is awesome everytime I come in great customer service Wait time is excellent More

by Bevbailey42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience!

November 06, 2023

They did a great job. On all aspects of the service. No problems with any issues. More

by tim@harrisdoor.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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Nov 18, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

November 03, 2023

Exelente service and customer service. I like a lot to go this place. So nice. More

by nayeli.rojas21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
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Nov 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! We're so happy we were able to help you out!

November 03, 2023

James Stecker has always put in the effort to provide the best service possible. He follows up and returns phone calls. Jim Ellis is a solid dealership. With the problems I have had with my truck the sta More

by KIRKLAND238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

November 02, 2023

Great people and service. They treated me great from the moment I arrived to the moment my service was completed. More

by cardenasljorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon was great.
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Nov 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 30, 2023

Unable to set tire pressure as requested psi on Nitrogen filled tires on my New Acadia More

by gatornes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

October 29, 2023

Very good customer service. Everybody is kindness and they explained to me about my car necesities in words easy to understand More

by Jchair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 27, 2023

Ridiculously expensive the label rates here are extravagant. I really enjoyed purchasing my vehicle here but $184.00 to replace a cabin filter??? It takes me 5 minutes to do this and I don’t know h More

by GOLDENGOLFBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Goldengolfball, thank you for taking the time to leave us this information about your recent visit.

October 27, 2023

Great service manager. Enjoyed my first experience . Nick rose is the ultimate Charles did an excellent job as well More

by Boat2561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us!

October 25, 2023

Lie to customers saying they do things to car they did not do and then when you catch them on the lie they don’t even care. More

by MICHELLE.BAJJANI.TL9GL0CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles fro service
Report | Print
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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