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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,281 Reviews
Call Service Center (770) 872-6272

2,281 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 29, 2023

Was nice and keep me up to date about my truck very professional thank you More

by ROSAWOOD129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

March 25, 2023

Outstanding, professional service across the board. Listened to our needs and located vehicle we were interested in. More

by JSC2843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morris Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 24, 2023

Worst experience, the vehicle is not checked for anything just for regular oil change they have charged $700 , ridiculous More

by SKULLA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do thanks
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 24, 2023

Service was great and everyone was professional . The work was done and everything was to order. More

by MILL113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
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Apr 03, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

March 22, 2023

Very professional and courtesy work was. One in a timely manner the service manager did a great hob More

by CURTISWALTERS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 19, 2023

My service advisor was friendly and helpful however I was not given alignment printout and unsure it was even completed. Air pressure was different in all tires when I received the vehicle back. I pad for a More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ropp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
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Mar 23, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Stephanie, Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack of communication. Please give us a call at your earliest convenience to discuss this further.

March 18, 2023

Why do I have to write fifteen words? Our last visit was a very good experience. More

by jonmark2217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know about your experience!

March 15, 2023

Customer service was excellent. I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me af More

by JECAREY0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Rogers
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Mar 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 14, 2023

My service took hours longer than it should have and when I went to pay the service center was confused on what they actually did to my vehicle and if the repair was made. More

by Sstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Mar 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 14, 2023

Absolutely terrible. Had all 4rotors and pads replaced last Thursday. Had to have it told back to Jim Ellis GMC because one of them locked up over the weekend. Now wron More

by galake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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