Jim Ellis Buick GMC Mall of GA - Service Center

Kori Finn was by far the best service consultant I have dealt with, in my whole experience with GMC, since my purchase of this Acadia. dealt with, in my whole experience with GMC, since my purchase of this Acadia. More

Service department is very thorough and easy to deal with. Charles is excellent!!!! I have a new GMC Sierra and have all of my maintenance and oil changes performed here. Excellent service!!!! with. Charles is excellent!!!! I have a new GMC Sierra and have all of my maintenance and oil changes performed here. Excellent service!!!! More

Jim Ellis does what’s required and they inform you of all that can be done that they notice. Very informative, kind with excellent customer service. The only GMC service provider I use. No need for another! that can be done that they notice. Very informative, kind with excellent customer service. The only GMC service provider I use. No need for another! More

Courteous, efficient and friendly. Charles my service tech was fantastic and provided me excellent communication. Charles my service tech was fantastic and provided me excellent communication. More

Have been with this dealership for a number of years. Years before COVID han an Envoy that had a lot of issues and worked with and was comfortable with to the point that if he suggested that additional i Years before COVID han an Envoy that had a lot of issues and worked with and was comfortable with to the point that if he suggested that additional issues needed attention I fully trusted him. Repairs over the last year I did not leave as a happy customer. One of the biggest complaints is lack of communication on that status of my vehicles and lack of trust that if additional service was suggested, I didn't fully believe and thought they were just trying to run the bill up. Everytime I bring a vehicle in for service the service writers are all different and there seems to be .no stability in that position. I fully understand that people don't want to work now and that may be one of the reasons for turnover. I will be looking for a new dealership to service my vehicles going forward Thanks More

They were able to fix our problem quickly. Was told the wrong time to come get our truck though so we had to come get it the following day. Was told the wrong time to come get our truck though so we had to come get it the following day. More

Very professional and fast helped me and got me back on the road fast. Awesome the road fast. Awesome More

I was very impressed with the customer service from my initial phone call to getting my keys back once the service was completed. initial phone call to getting my keys back once the service was completed. More

They did very good. Brandon was very nice and helpfulThey did real good on my car Brandon was very nice and helpfulThey did real good on my car More

Great service and communication, price was fair on other work in the past and it out of range now. Lot of fees out of control for scope of work. work in the past and it out of range now. Lot of fees out of control for scope of work. More