Jim Ellis Buick GMC Mall of GA - Service Center

Was excellent service with Brett Rudow thank you so Mach! !! Next my track will be a GMC !! Next my track will be a GMC More

My service was very quick and my advisor was very helpful. I will gladly be returning helpful. I will gladly be returning More

Jim Ellis has serviced my cars for years. They always do a great job and my cars run well. Everyone is pleasant and helpful every time. They always do a great job and my cars run well. Everyone is pleasant and helpful every time. More

Very friendly and accommodating was happy to have no issues getting my car fixed under warranty. issues getting my car fixed under warranty. More

Good service. Would have like my advisor to update me sooner. Left several messages. Paid almost twice as much for a brakes as I would have paid from Colonial GMC. Would have like my advisor to update me sooner. Left several messages. Paid almost twice as much for a brakes as I would have paid from Colonial GMC. Not happy about that and will go back to them for future service. More

Very friendly and helpful. The time I was told for the service was totally wrong. The time I was told for the service was totally wrong. More

Staff was friendly and helpful. They explained the process to me and kept me updated on my car progress. I had a pleasant experience there. They explained the process to me and kept me updated on my car progress. I had a pleasant experience there. More

Was told they could help out with a warranty issue typically done at a dealer that is farther away do to a recent move. Car was outside of milage warranty and i explained this to jim Ellis and was to typically done at a dealer that is farther away do to a recent move. Car was outside of milage warranty and i explained this to jim Ellis and was told they could help out and do the same thing the other gmc dealer could do. Old dealer had plenty of records and documentation and Jim ellis said they had access to all the same records. I had already had the issue diagnosed with a bent push rod. Because of this I asked him to check on a few more concerns with the vehicle. He then charges 175 ( 100 more than the other dealer) to put my problem in a gm tool to find out I was over warranty millage which he already knew. They didn't even put my truck on a lift and look at my other concerns. And he said he could only see warranty work by the other dealer not all the other repairs and maintaince I had done. The other dealer was able to take their notes and escalate the problem to create a claim with GM. I was lied to and overcharged by Jim Ellis and got nothing in return from what I already knew when dropping the truck off. More

Scheduled appointment arrived on time service writers just sat on their butts I almost left just sat on their butts I almost left More

If I would have known my problem wasn’t warranted I would’ve took it elsewhere would’ve took it elsewhere More