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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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September 09, 2022

Oil change went fast and service advisor kori was very nice and helpful. Will be back again More

by MH36112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori service advisor
Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 09, 2022

Always professional, courteous, sensitive to my time. I always chose these guys for all my service needs. More

by MARTYTOOMEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Sep 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 08, 2022

Always a pleasurable experience working with the service team. Friendly and knowledgeable. Great communication overall. More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 13, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

September 03, 2022

It's always a pleasurable experience and quality service provided with the team. Thank you all. More

by Byrdmuzik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

I Worked with Ed in service and had a great experience. He was honest and upfront throughout the whole process. I can honesty say it was the best experience I’ve had a service department. Thanks Ed! More

by Tjacks20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2022

Had a great vehicle purchasing experience. Brought it in for tint on the front windows and everything went smooth. More

by AKSEADOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

September 02, 2022

Over $100 for an oil change. Did not even include a tire rotation. Are you out of your frickin minds?? Never again will I use any of your facilities for sales or service. What a More

by BUELLDENNIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 31, 2022

Always very professional and do great work. Appreciate the courteous way everything was explained to me. Love the way they. Always let me know what’s needed. More

by REBECCA_PERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 30, 2022

Very unhappy with the service I received at this dealership. I took my vehicle in for a auto body repair item twice in a 2 week period. When .I went in for the repair I stood at the customer servic More

by KETRA0114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barrett
Sep 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 29, 2022

Sean is the best Service Manager always helpful, knowledgeable and professional they did a great job on my corvette More

by S.PASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Sep 03, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please don't hesitate to reach out!

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