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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.2
342 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 20 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 342 reviews

June 13, 2023

THE WHOLE DEAL WAS GREAT AND EVERYONE DID WHAT THEY SAID THEY WOULD. JASON DOWDY ALSO MADE THE DEAL HAPPEN AND KEPT US WELL INFORMED. More

by Jerryldowdy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

Helpful
May 30, 2023

Quick response from Quinton the service manager made me give the service another chance. Thanks More

by STRW35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton( first impression was awesome and Kobe always pleasant and kind.
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May 31, 2023 -

Jim Ellis Cadillac responded

Thank you for your feedback and allowing us the opportunity to correct your concerns from your previous visit. We look forward to seeing you again in the future.

Helpful
May 17, 2023

Unbelievably helpful staff & efficient! Paloma Garcia was friendly, knowledgeable and ensured everything about the car was ready when I arrived. More

by juliacurtis389
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tate Chesser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Helpful
May 16, 2023

STILL AWAITING A RESPONSE FOR SERVICE RENDERD IN FEBRUARY. No one wants to own up to the mistakes made on behalf of the dealership.Noaccuarte help on days needed is not my fault and shouldn't have t More

by STRW35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristin Buffington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Rowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason the service manager
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May 17, 2023 -

Jim Ellis Cadillac responded

Thank you so much for reaching out. From my understanding, our service manager has already reached out to you to resolve this matter. If you have any additional questions, please contact our service department. Have a great day.

Helpful
May 14, 2023

Sales lady Linda Macklin was excellent. I had an issue and it was addressed right away. Car looked better in person than on the Internet. I drove the Glc that I bought back to New York wher More

by mnewsome1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Chesser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda macklin, Jason Strong
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May 27, 2023 -

Jim Ellis Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

Helpful
May 14, 2023

Sorry to say this but asking sales person to check all the fluids and gas but he ignored everything I said. Then I called next day and the sales person say there’s nothing he can do about it. Will not go More

by buttpak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Gurganus
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May 14, 2023 -

buttpak responded

Sorry to say this but I wasn’t happy with the service I got from them I asked to check all the fluids and gas but he ignored everything I said. Then I called next day and the sales person say there’s nothing he can do about it. Will not go back again

May 17, 2023 -

Jim Ellis Cadillac responded

Thank you for reaching out to us regarding your experience. Following your review, we have since reached out to you and resolved your concerns. If you have any further questions or concerns, please contact us directly.

May 17, 2023 -

buttpak responded

Thank you for reaching out to me and thank you for doing Everything. Keep it up good job

Helpful
May 13, 2023

Oil change was too long. 1.5 hr Car wash was marginal. Would have been mice if they vacuumed interior More

by toolbuddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quintin
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May 27, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to leave us this information about your recent visit.

Helpful
May 12, 2023

The team at Jim Ellis Cadillac is outstanding I truly would recommend anyone who’s looking for a vehicle to go and see Justin, in sales and I also would like to extend a thank you to the service departme More

by carl.jones2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

Helpful
May 10, 2023

Wanda the service writer was extremely helpful she made my experience better she went out of her way to make sure I was happy More

by RMICHA491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wanda Chiddick
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Jun 02, 2023 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Helpful
May 09, 2023

It was a wonderful experience. Linda was very engaging and not pushy. She was very good at following up on all of our questions. The showroom was very open and clean. More

by nichelleshamilton@gmail.com
Recommend Dealer
Yes
Employees Worked With
Linda was her first name
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May 11, 2023 -

Jim Ellis Cadillac responded

We appreciate your positive review about your recent experience with us!

Helpful
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