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Jim Ellis Chevrolet

Atlanta, GA

4.5
3,952 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 20 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 3,952 reviews

December 17, 2014

Excellent, My Expectations were Far Exceeded The entire team worked to restore our beloved HHR to like new performance, when it sadly needed extensive repair due to advanced miles. My husband wa More

by JoyceOry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Christian, Kathy Perkins
December 28, 2013

My Experience: Had faulty rear ride control/suspension My Experience: Had faulty rear ride control/suspension compressor,leaking air bladder(s) and shocks on my 2005 GMC Yukon Denali replaced. Wasn't an i More

by rjones36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gonzalaz
August 16, 2013

worst experience ever from the night before when my corvette broke down and i had to wait 5 hours for their tow truck to come to arriving to pick it up and it would not start. and they wonder why detro More

by tthdoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
reggie stagmeir
Aug 19, 2013 -

Jim Ellis Chevrolet responded

Not the first criticism of the towing process that we've had concerning Roadside Assistance. We have brought this to the attention of General Motors and will persist in doing so, using this as an example. However, the area where we dropped the ball is we are supposed to be informing our Corvette customers (at delivery) that the preferred flatbed towing for Corvettes is handled by R. Mayer Towing of Atlanta e.g. don't call Roadside Assistance, call Mayer at 770-457-6246. I apologize for the inconvenience.

June 26, 2013

The vehicle is consuming oil due to AFM system. This is a know and fully documented issue with this model truck. The problem started at ~40K miles. Step-one service was authorized and performed. The service More

by kruehle
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Richard Gonzalez
Jul 01, 2013 -

Jim Ellis Chevrolet responded

Our apologies for the miscommunication and poor approach. GM states that consumption must exceed 2.5 quarts per 5K miles. Your truck was at 2.3. Obviously, close enough. The truck repair will be covered. Thank you for your patience. Mark Frost, General Manager

Jul 01, 2013 -

kruehle responded

After seeing this post, Scott Copeland at Jim Ellis is working with GM to resolve the issue. The outcome looks very promising at this point. I hope to get my vehicle repaired under factory warranty within 2 weeks.

April 24, 2013

My brand new truck had a rattle that was in the shop 9 times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept try More

by Austanj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr ellis, the sales manager, service manager and the mechanics
May 16, 2013 -

Jim Ellis Chevrolet responded

This case was very frustrating for both the customer and us. The theory is the non-factory alterations done by the customer to the truck were the cause of the vibrations. The truck had a modest "lift kit" on it and aggressive-tread, oversize tires. We have had no other reports of similar vibrations in "from the factory" trucks, indeed, when testing another truck that had been lifted (and oversize, larger, aggressive tread tires), it represented with vibrations not found on non-modified trucks too. General Motors assessed that the problems were due to non-factory alterations and even though that was GM's position, we still attempted - 9 times, including a host of new parts and parts from another truck that had no vibrations - to fix it. Very unusual situation however, from now on, we are making sure to tell customers that "modifications such as lift kits, aggressive-tread, oversize tires may cause vibration" warning for any of our customers seeking to modify their trucks. Mr. Ellis cares, I care, my staff cares. Unfortunately, out of the 40,000 repairs our shop does yearly, this is one we were not able to keep fixed although there were period of time where we thought we had it. Mark Frost, General Manager

March 31, 2013

Fred Gamble and the whole staff at Jim Ellis Chevrolet was truly a pleasure to work with. They listened to my concerns and worked a deal with me on the vehicle I wanted. Kudos to everyone I came in contac More

by brotherwillie
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Gamble
February 05, 2013

"Vladimir Kochubey is one of the best service reps I have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when m More

by jersan8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
August 22, 2012

This is the second vehicle we have purchased from Jim Ellis, both have been GMC vehicles. Jason Bankston sold us our Sierra in 2009 and he was the F&I manager when we bought the Acadia. Both experiences More

by LoganButler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Bankston and Barry Bacon
July 05, 2012

Bruce "The Rock" Vernon is very professional, friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come More

by kerryhaberkorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Vernon
June 18, 2012

My car buying experience was a breeze at Jim Ellis of Atlanta. It was low stress and low pressure...exactly as it should be. There is nothing worse then when you are trying to make a decision about spe More

by angelbuffs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tschappat and Sam Manji
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