Jim Ellis Kia of Kennesaw

Very helpful and thorough. Made sure I understood what was happening with my car and ordered appropriate parts to fix. Made sure I understood what was happening with my car and ordered appropriate parts to fix. More

Great customer service Work done in timely manner Service personnel were professional in appearance and service provided Service personnel were professional in appearance and service provided More

The dealer lied and said the problem is not covered under warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service warranty. The issue is based on a factory installed light that is not wired correctly. I filling a complaint to Kia Corp Very poor service More

Worst Customer Service Ever ! !!! Very Rude don’t return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the !!! Very Rude don’t return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with Matthew and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and Matthew who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what xxxxxxxx people where for leaving their cars, when an advisor took the keys. This is a great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold. Then get a call from a supervisor wh was even more rude and told me they will not service my car because another kia dealership had touched it 1st for the same recall/ warranty issue. I call 4 times today to talk to Misty but no return calls. I asked if I can leave a message and of course being rude the rep asked do you really need to leave her a message in a voice that I opted to say I would call back. More

We dealt with Alfredo ospuna. He was very professional, extremely helpful and the reason we did not go to another Kia dealership. I highly recommend him. He was very professional, extremely helpful and the reason we did not go to another Kia dealership. I highly recommend him. More

Service and sales process was top notch from beginning to end. Would highly recommend Jim Ellis Kia. end. Would highly recommend Jim Ellis Kia. More

Miss McKenzie was only reason deal went through! Absolutely NO COMMUNICATION FROM ANYONE! DELIVERY DATE MOVED 3 TIMES, WAS NEVER TOLD! THEY STILL HAVEN'T DONE LOAN PAYOFF ON TRADE IN, NEARLY 2 WEEK Absolutely NO COMMUNICATION FROM ANYONE! DELIVERY DATE MOVED 3 TIMES, WAS NEVER TOLD! THEY STILL HAVEN'T DONE LOAN PAYOFF ON TRADE IN, NEARLY 2 WEEKS NOW, ANOTHER PAYMENT DUE IN 10 DAYS. WON'T SET FOOT IN THIS DEALERSHIP EVER AGAIN! More

Christine is really a amazing sales person. He was with me through the whole buying process and he is was always reachable through all the mediums. He also made sure that I had a smooth process He was with me through the whole buying process and he is was always reachable through all the mediums. He also made sure that I had a smooth process. I really appreciate your service and I would definitely recommend going to Christine if you are visiting Jim Ellis showroom More

Excelent customer service. It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you It was my first time on that place with my new Kia telluride and Phil gave the best support and service. Thank you More

Had an awesome experience with Diana. She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top She was a darling, very professional and courteous making sure customers were comfortable and she even passed out snacks...lol The work done was top notch. More