Jim Ellis Kia of Kennesaw - Service Center

Service rep was professional and very helpful. He over communicated on the status. He was extremely helpful. He over communicated on the status. He was extremely helpful. More

Service pricicing not clear and quite expensive. At the end was not given a report with the status of the car. Very fast service At the end was not given a report with the status of the car. Very fast service More

It was great! Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. More

Very helpful and kept me informed of the process Norris made me feel at ease He has helped change my view about interacting with car dealerships made me feel at ease He has helped change my view about interacting with car dealerships More

Diana Bell is the best in the business! Jim Ellis Kia is amazing! Thank you! Jim Ellis Kia is amazing! Thank you! More

Clean,neat,friendly, the service team knows what there talking about, nice customer care area. talking about, nice customer care area. More

On time. Efficient. Cost effective. On time. Efficient. Cost effective. On time. Efficient. Cost effective. Efficient. Cost effective. On time. Efficient. Cost effective. On time. Efficient. Cost effective. More

Helpful, informative, reassuring He was extremely helpful in a situation that caused a longer wait than expected in a situation that caused a longer wait than expected More

I would give them a five but only giving them a Four because I made an appointment to have my recall done on my Kia. I made the week for 1 week out. It would have been nice if the lady who made the appo because I made an appointment to have my recall done on my Kia. I made the week for 1 week out. It would have been nice if the lady who made the appointment would have advised me that they had to look at the vehicle and then order the part for the recall. I don’t like having to get up and go to the dealership twice for a recall. Either tell me u have to order the part and how long it will take to get the part in and then schedule the appointment. More

Poor communication! Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one rea Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one reaching out after I was told I would be contacted the next day and the next day. Car needed one hour of work. My car was diagnosis for oil valve and a timing belt issued. They fix the oil valve and check engine light came back on soon as I got home. Now I have to be re-diagnosis for a problem they already know and have an even longer wait for a problem they could’ve solved at one time and be without a car for more than a week. Poor service, poor communication. More