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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,505 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,505 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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September 21, 2023
No communication about status and needed repairs called for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no g for 2 hours with no answer until i showed up after 3 days dropping off and getting a rental car, then answer for repairs extremely inflated with no guarantee other repairs wouldn't be necessary, ended up towing my sorento to another facility had it back running in less than 2 days for more than 1/3 less Jim Ellis pricing More
by TKOLLBAUM
Verified CustomerEmployees Worked With
Do not remember
Helpful September 20, 2023
My oil change took 2 hours to complete. This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true This is too long. We had to ask 3x to get and update. I was never asked abt the recommended work but the paperwork stated i refused. This wasn't true. Didn't receive the commentary car wash or interior vacuum. Is this no longer done? More
by leisure99
Employees Worked With
Dont recall anyone these people
September 20, 2023
Terrible experience. Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to Awful communication, held my vehicle for weeks before offloading to a decent body shop. Bought my vehicle from Kia of Muncie, wish I’d been closer to get these repairs addressed. More
by eflyguy
September 20, 2023
Mark did a great job of communicating with me! I did not understand why I was sent a video of my vehicle. I did not understand why I was sent a video of my vehicle. More
by Tonyfaison
Employees Worked With
September 19, 2023
Brought my new Telluride in for it’s first service and received excellent service as always! received excellent service as always! More
by VICTORMERR6115
Employees Worked With
September 19, 2023
They are unfriendly, hard to deal with, does not return calls or emails, and poor communication skills. calls or emails, and poor communication skills. More
by llee
September 18, 2023
Diana was great! She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to pa She made the intake of my car a breeze, was very professional and incredibly helpful. The service of my automobile on the other hand was not up to par with other KIA dealers I have taken my vehicle to. Many of the checks like tire pressure and even cleaning were disregarded. More
by fernando21
Employees Worked With
September 18, 2023
Norris Burns is amazing! Will always get serviced by him if possible. Super responsive & great communication Will always get serviced by him if possible. Super responsive & great communication More
by Aleshajh1995
Employees Worked With
September 17, 2023
Service was terrible. Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted comple Customer contact needs improvement. There was no contact from service advisor. The recommend service I received from the dealership and wanted completed for my vehicle was overlooked as a result. Customer service in the service dpt is vastly needed or your ADA scores will suffer! More
by I75NORTH.DET
Employees Worked With
September 17, 2023
Good service, quality wait area, easy check in and out and making an appointment was great. and making an appointment was great. More
by brittany.m.israel
Employees Worked With
