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Jim Ellis Mazda Marietta
Marietta, GA
2,148 Reviews
Since 1988, Jim Ellis Mazda Marietta has been committed to assisting each customer in finding the vehicle best suited to their lifestyle and needs. Serving drivers from the metro Atlanta area, the dealership is a proud member of the Jim Ellis Automotive Group, which comprises 21 dealerships, 17 brands, a collision center and a stand-alone service center. In 2024, Jim Ellis Mazda Marietta received the Mazda President's Club Award for excellence in sales, service, and overall operations. Additionally, the dealership ranked third nationally in certified pre-owned sales in 2024, and was honored as a 2025 Cars.com Dealer of the Year. Visit Jim Ellis Mazda Marietta at 1715 Cobb Parkway, Marietta, GA 30060, or online at JimEllisMazdaMarietta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,148 reviews
January 08, 2020
Great service ! The staff is very professional and considerate of customers time. The car comes out clean with all issues addressed. I appreciate the great service considerate of customers time. The car comes out clean with all issues addressed. I appreciate the great service More
by LORRIEHEIKEN
Verified CustomerEmployees Worked With
Other Employees :
Doug Aldridge, Keith Paulk, Peter Uko, Yago Luangraj
January 08, 2020
I’ve been taking my cars to Jim Ellis for years, literally! People say that people do business with people they trust and it’s ALL because of Eddie that my family keeps coming back. We ALWAYS know literally! People say that people do business with people they trust and it’s ALL because of Eddie that my family keeps coming back. We ALWAYS know he will take care of us no matter what. I understand the hard work that goes on behind the scenes but it’s Eddie that has earned our trust over the years. He’s professional, dependable, friendly and trustworthy. Keep up the great work for taking care of first-class personnel like Eddie. It’s hard to find a dealership that has very little turnover these days. Great work to Jim Ellis management. More
by CINDYSIMMONS
Employees Worked With
January 07, 2020
great service, good prices, clean space they are good, I like they also clean my car. Thank forgot summit the survey for the oil change discount for next visit like they also clean my car. Thank forgot summit the survey for the oil change discount for next visit More
by VERONICA-MOLINAREOS
Employees Worked With
Yago Luangraj
January 07, 2020
I made an appointment to have Apple CarPlay installed. I was able to show up at my appointment time and be seen right away. The process was explained to me and I was provided a shuttle home and back once th was able to show up at my appointment time and be seen right away. The process was explained to me and I was provided a shuttle home and back once the install was completed. More
by yentruoc.sregor
Employees Worked With
Doug Aldridge
January 07, 2020
The service was outstanding the wait was not long the service guy did wash and vacuum the car the mechanic didn't leave nothing off caps and bolts were tighten service guy did wash and vacuum the car the mechanic didn't leave nothing off caps and bolts were tighten More
by FRAZIER102601
Employees Worked With
January 04, 2020
never again Heater stopped working. Less than two weeks after buying the car, but that’s immaterial since there’s no warranty. Brought the car in, waited. Aft Heater stopped working. Less than two weeks after buying the car, but that’s immaterial since there’s no warranty. Brought the car in, waited. After testing, was told the heater core needed replaced. And the part would have to be ordered. I asked the service rep how sure he was of that. He talked to the mechanic and relayed along taking temperature readings at the radiator and at the core, behind the glove box. We’ll come back to this. While waiting to see how long it would be to get the core, I googled the repair. Knowing most of the dash comes out, I was not surprised to see online estimates between $500 and $850. I guessed the dealer price would be more like $1000. So I was not prepared for the estimate to be $2200. It’s now Friday evening, and I’m taking my car home. Service rep says he’ll call Mazda Monday morning to see about the part and if it could be cheaper. On the way home, I hit a bump while turning, and suddenly I have heat. I can’t change the temperature, but it works. Get home, google this problem, find a two minute video that shows the control arm has come off the mixing valve. Behind the glove box. So it should have been Real obvious to the mechanic. So a 15 minute fix (I had to walk out to my car). I also found out, this is a known problem for my Mazda, so there’s an updated, stronger, replacement part. It will cost me $22 with shipping, if it ever breaks again. I stopped by on Saturday to let the service rep know not to bother. And to hand him the Mazda bulletin number. He wasn’t in, and Eddie said he’d pass it on. Didn’t ask anything about it. I won’t be back. More
by Patrick
Employees Worked With
I could not tell which service rep I had, since it’s been a while.
January 03, 2020
Great experience I thought the whole experience from the registration process when you first pull in. The customer service. To the upscale sitting area made me feel ve I thought the whole experience from the registration process when you first pull in. The customer service. To the upscale sitting area made me feel very comfortable and took my mind off of waiting for my car to be serviced. There were snacks, Coffey, tables, magazines TV everything to make you feel comfortable. I think that that aspect of feeling comfortable and relaxed helps especially when you have to spend money on your car so over all it was a great experience. More
by Mazdaman
Employees Worked With
Doug Aldridge, Keith Paulk
January 02, 2020
Not really helpful Came in for tire noise. Tried to upsell me on unnecessary things. Turned out I just had noisy tires. Please work on customer service skills Came in for tire noise. Tried to upsell me on unnecessary things. Turned out I just had noisy tires. Please work on customer service skills More
by CASEYDEAKINS
Employees Worked With
Dont remember who i worked with
December 31, 2019
New Car Purchase I asked that they try to work with me on price they didn’t give me any off the sticker price until I told them I had a Mazda already. I asked that they try to work with me on price they didn’t give me any off the sticker price until I told them I had a Mazda already. More
by tracids88
Employees Worked With
Ivan
December 31, 2019
Easy and friendly The sales folks here are great, wouldn't hesitate to go back. Took several test drives over several days and they were great throughout. Ended up gett The sales folks here are great, wouldn't hesitate to go back. Took several test drives over several days and they were great throughout. Ended up getting the deal I was looking for and am very pleased. More
by TT
